Joseph Carreiro
NEEDHAM,MA
Summary
Technical Representative and Automotive Paint Technician experienced in troubleshooting and customer service within technical environments. Enhanced customer satisfaction through effective problem-solving and communication skills while resolving technical issues. Contributed to workflow efficiency and high-quality automotive finishes by leveraging expertise in surface preparation, paint mixing, and adherence to safety guidelines.
Overview
1
1
Language
1
1
Certification
2
2
years of post-secondary education
18
18
years of professional experience
Work History
Technical Representative
Montague Brown
Quincy, MA
08.2015 - 02.2018
- Delivered technical support for product inquiries and troubleshooting, enhancing customer satisfaction and retention.
- Partnered with sales team to clarify and fulfill customer requirements and specifications, improving alignment between product offerings and client needs.
- Conducted product demonstrations to educate clients on features and usage.
Filled in as a Paint Technician in shop.
Assisted sales team by managing product inventory and placing orders for necessary supplies.
Technical Service Representative
DuPont Automotive Coatings
Taunton, MA
08.2010 - 03.2012
- Provided technical support for coatings applications and product inquiries.
- Assisted customers with troubleshooting and resolving product issues effectively.
- Coordinated training sessions for clients on proper product usage and safety protocols.
- Listened to customer needs to identify and recommend best products and services.
I was also part of the Cromax Pro Waterborne Team as It was first introduced to the Market.
Field Tested New Products for DuPont Refinishing.
Technical Service Representative
Akzo Nobel Coatings
Waltham, MA
04.2000 - 06.2010
- Assisted customers with troubleshooting and resolving product issues effectively.
- Provided technical support for coatings applications and product inquiries.
- Responded promptly to customer inquiries and requests for assistance.
- Coordinated training sessions for clients on proper product usage and safety protocols.
- Conducted product demonstrations to showcase features and benefits to clients.
- Trained new employees on best practices related to product Application.
Education
Automotive Refinishing Degree - Automotive Refinishing
New England Institute of Technology
East Greenwich, RI 01.1993 - 05.1995
Taunton High School
Taunton, MASkills
- Technical support
- Troubleshooting techniques
- Knowledge of Most Solvent and Waterborne Systems
- Knowledge of Spray Guns and Related equipment
Product demonstrations
Safety protocols
In-shop product application
Languages
Portuguese
Professional
Certification
- I Car Certified Silver individual
Affiliations
- Love high performance cars.
- Enjoy Rock Music
References
References available upon request.
Timeline
Technical Representative
Montague Brown
08.2015 - 02.2018
Technical Service Representative
DuPont Automotive Coatings
08.2010 - 03.2012
Technical Service Representative
Akzo Nobel Coatings
04.2000 - 06.2010
Automotive Refinishing Degree - Automotive Refinishing
New England Institute of Technology
01.1993 - 05.1995
Taunton High School