Joseph Cassidy
Phoenix,AZ
Summary
Experienced security professional with five years in the security industry and over a decade in customer service, focusing on safety and client satisfaction. Holds an active guard card and CPR/AED certification, ensuring effective emergency response. Manages teams of up to ten, fostering collaboration and adherence to security protocols to enhance safety for clients and staff.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Security Supervisor
Allied Universal
Phoenix, AZ
08.2024 - Current
- Conducted security patrols across property to ensure safety and compliance
- Compiled and analyzed daily and incident reports to identify security trends
- Facilitated training sessions for new employees
- Monitored cameras and dispatched security professionals.
Security Officer
Pointe Hilton Tapatio Cliffs
Phoenix, AZ
10.2021 - 08.2024
- Patrolled property to ensure safety and secure outlets
- Supported guests by addressing questions and offering solutions
- Calmed and resolved hostile situations to maintain a peaceful environment
- Complete daily activity reports and Incident Reports
Reservation Agent/Customer Service
Grace Hospitality
Scottsdale, AZ
06.2020 - 10.2021
- Guided guests in booking reservations, ensuring a seamless experience with our properties.
- Answer all guest inquiries
- Processed 3rd party online reservations for 4 properties, ensuring accurate entry and timely confirmations.
Night Auditor
Hotel Adeline
Scottsdale, AZ
10.2019 - 11.2020
- Completed and transmitted daily management and accounting reports for accurate financial tracking
- Checked and balanced bar and restaurant daily transactions to ensure financial integrity
- Facilitated smooth guest arrivals and departures to enhance customer experience.
- Checked and balanced bar and restaurant daily transactions
Viewer Experience Advocate
VALOR GLOBAL
Phoenix, AZ
12.2018 - 10.2019
- Provided inbound customer service and tech support for national streaming service, resolving user issues and enhancing viewer experience
- Enhanced viewer engagement through proactive support and issue resolution.
- Analyzed viewer feedback to identify areas for service improvement and implement solutions.
Demolition Laborer
Hillis built
Scottsdale, AZ
02.2018 - 12.2018
- Assisted with demolition and remodeling tasks at a luxury remodeling company
- Operated heavy machinery for safe and efficient demolition of residential and commercial structures.
- Collaborated with team members to execute demolition plans, ensuring adherence to safety protocols.
- Conducted site assessments to identify hazards and determine appropriate demolition techniques.
Doorman/Security Guard
RULA BULA IRISH PUB
Tempe, AZ
03.2018 - 07.2018
- Checked IDs to verify age of patrons
- Guided disorderly patrons to parking areas for safety
- Calmed aggressive patrons to resolve conflicts peacefully
Hotel Night Auditor / Front Desk Agent
Orange Tree Golf Resort
Scottsdale, AZ
07.2017 - 01.2018
- Completed and transmitted daily management and accounting reports to ensure accuracy and compliance
- Checked and balanced bar and restaurant daily transactions to maintain financial integrity
- Facilitated guest check-in process efficiently and out of hotel
- Checked and balanced bar and restaurant daily transactions
Hotel Night Auditor / Front Desk Agent
Pointe Hilton Tapatio Cliffs Resort
Phoenix, AZ
07.2016 - 08.2017
- Completed and transmitted daily management and accounting reports to ensure accurate financial tracking
- Ensured correct financial reporting for operations bar and restaurant daily transactions
- Checked guests in and out of hotel to provide seamless customer service
- Checked and balanced bar and restaurant daily transactions
Loss Prevention Officer
Toys 'R' Us
Phoenix, AZ
04.2016 - 02.2017
- Observed and recorded unusual behavior within store environment
- Assisted in deterring shoplifting through proactive engagement with customers
- Facilitated nightly store closing procedures to ensure security
Hotel Night Auditor
Homewood Suites by Hilton Phoenix-Metro
Phoenix, AZ
11.2014 - 08.2016
- Completed and transmitted daily management and accounting reports to ensure accurate financial oversight
- Checked and balanced daily transactions for bar and restaurant to maintain financial integrity
- Ensured smooth check-in and check-out process for hotel guests.
- Checked and balanced bar and restaurant daily transactions
Assistant General Manager
Jambo Indoor Amusement Park
Phoenix, AZ
09.2015 - 03.2016
- Open and close the park for the day
- Managed employee scheduling to ensure adequate coverage
- Coordinated birthday party reservations, optimizing customer experience and event logistics
- Manage the reservations for the birthday parties
- Operate and maintain the various rides, games, and attractions
- Supported party hosts and ride operators during peak times
- Managed inventory by placing food and prize orders regularly
- Ensured financial accuracy by reconciling daily and weekly transactions
- Addressed customer complaints to maintain high satisfaction levels
Hotel Night Auditor
Springhill Suites
Tempe, AZ
08.2014 - 03.2015
- Checked guests in and out of hotel
- Balanced daily transactions for bar and restaurant to ensure accurate financial records
- Managed guest check-in and check-out processes at hotel
- Conducted nightly audit to verify financial integrity and compliance with hotel standards
Hotel Night Auditor / Front Desk Agent
MetroPlaza Hotel
Phoenix, AZ
06.2013 - 04.2014
- Completed and transmitted daily management and accounting reports to ensure financial accuracy and support operational decision-making
- Checked and balanced bar and restaurant daily transactions to maintain accurate financial records
- Facilitated efficient guest arrivals and departures at hotel
- Checked and balanced bar and restaurant daily transactions
Hotel Night Auditor / Front Desk Supervisor
Days Inn MetroCenter
Phoenix, AZ
11.2011 - 05.2013
- Checked guests in and out of hotel
- Balanced daily transactions for bar and restaurant, ensuring accurate financial reporting
- Facilitated guest check-in and check-out processes at hotel front desk
- Conducted nightly audits to verify accuracy of financial records and compliance with hotel policies
Hotel Night Auditor
La Quinta Inn & Suites
Phoenix, AZ
11.2010 - 11.2011
- Balanced and audited daily reports to ensure accuracy and compliance
- Compiled and transmitted daily management and accounting reports for operational oversight
- Balanced credit card and check transactions to maintain financial integrity
- Managed guest check-in and check-out processes at hotel
Education
High school or equivalent -
Skills
- Team supervision
- Incident Response
- Access Control
- Communication skills
- Policy enforcement
- CPR/First Aid/AED training
- Team leadership
- CCTV monitoring
- Security personnel training
- Conflict management
Certification
- Driver's License
- AZ Guard Card
- First Aid / CPR / AED Certification
Timeline
Security Supervisor
Allied Universal
08.2024 - Current
Security Officer
Pointe Hilton Tapatio Cliffs
10.2021 - 08.2024
Reservation Agent/Customer Service
Grace Hospitality
06.2020 - 10.2021
Night Auditor
Hotel Adeline
10.2019 - 11.2020
Viewer Experience Advocate
VALOR GLOBAL
12.2018 - 10.2019
Doorman/Security Guard
RULA BULA IRISH PUB
03.2018 - 07.2018
Demolition Laborer
Hillis built
02.2018 - 12.2018
Hotel Night Auditor / Front Desk Agent
Orange Tree Golf Resort
07.2017 - 01.2018
Hotel Night Auditor / Front Desk Agent
Pointe Hilton Tapatio Cliffs Resort
07.2016 - 08.2017
Loss Prevention Officer
Toys 'R' Us
04.2016 - 02.2017
Assistant General Manager
Jambo Indoor Amusement Park
09.2015 - 03.2016
Hotel Night Auditor
Homewood Suites by Hilton Phoenix-Metro
11.2014 - 08.2016
Hotel Night Auditor
Springhill Suites
08.2014 - 03.2015
Hotel Night Auditor / Front Desk Agent
MetroPlaza Hotel
06.2013 - 04.2014
Hotel Night Auditor / Front Desk Supervisor
Days Inn MetroCenter
11.2011 - 05.2013
Hotel Night Auditor
La Quinta Inn & Suites
11.2010 - 11.2011