JOSEPH CASTRO IV
San Ramon,CA
Summary
Summary - Goal-driven, plan oriented person who is reliable and your "Go-to" guy. -Organized and dedicated to the mission and vision. -Jack of all trades, can learn anything with little training. -Willing to make adjustments and be the hardest working in any group.
Overview
7
7
years of professional experience
Work History
Sales Representative
Western First Aid & Safety
San Jose, CA
04.2023 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Researched competitors' products, prices, and sales techniques.
- Work with Fire Departments, Police Stations, EMS, Hospice Care, Retirement Homes.
Regional Sales Manager
Broncus Medical
San Jose, CA
09.2022 - 03.2023
- Cold called with Physicians to acquire new interest and business
- Traveled throughout the Southwest of the country visiting with hospitals
- Email base introducing our products to Pulmonologists
- Attended conventions with a booth displaying our products to draw new business
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Oversaw regional and local sales managers and staff.
- Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Technical Support Specialist
Nevro Corp
Redwood City, CA
01.2020 - 09.2022
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts
- Multi tasked across systems and applications and resolved broad range of technical issues
- Assisted sales and business development managers with explaining technical systems to end users
- Resolved customer complaints and concerns by applying strong communication, conflict resolution and negotiation skills
- Utilize different systems to document issues/complaints for patients/customers
- (Salesforce,
- Excel, etc...)
Account Manager/Sales Representative
Intellifreight
Union City, CA
10.2018 - 10.2019
- Increased client revenue by creating effective advertising campaigns
- Managed 8 Accounts and made marketing initiatives, increasing overall sales
- Was able to perform more than just my job description by also volunteering to drive a truck and assist with jobs in the field
- Developed relationships with 8 accounts and provided individualized customer service to maintain longevity of accounts
- Reached out to accounts measuring satisfaction and increased revenue
- Managed and maintained client book of 8 accounts and weekly sales records
- Communicated with clients via email, phone, online presentations, screen-share and in- person meetings
- Establish contracts, including pricing structures and service terms
- Verified and posted all accounting entries with excel to maintain timely, accurate input of all information in accounting system.
Technical Support Representative
Stryker Endoscopy
San Jose, CA
08.2017 - 08.2018
- Assisted Surgeons, Sales Representatives, and customers via Live chat, web conference and phone to resolve issues related to Surgery equipment, Software, Instrument use and access
- Supported medical customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
- Processed an average of 180 inbound and outbound technical support calls daily between our team
- Developed and maintained knowledge of over 1,000 Endoscopy products.
Sales Representative
City Sports Health Center
Fremont, CA
12.2016 - 06.2017
- Actualized strategies to continuously improve customer service, company or brand visibility
- Landed new customer accounts through effective customer service and powerful cold- calling scripts
- Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close
- Built positive and productive customer connections to drive consistent sales
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
- Matched clients to personal trainers based on goals and specific needs
- Earned top salesman in numerous months
- Personal training for clients
Education
Bachelor of Science - Kinesiology/Exercise Science
Central Washington University
06.2016
Skills
- Leadership
- Territory and account management
- Capital Sales
- Product knowledge
- Relationship Building
- Thorough
- Detailed
- Coachable
- Accountable
- Hard Working
- Social Skills
- Communication
- Quick Learner
- Technical Troubleshooting
- Excel
- Microsoft Word
- Salesforce
- Account management
- Territory management
- Relationship selling
References
- Denise DiThomas - First Aid and Safety - Western First Aid and Safety - (510) 708-1227
- Riley Bradley - Nevro Corp - Tech Servies Manager - (650) 766-0994
- Dan Tachera - Intellifreight Logistics - Manager - (209) 298-8332
- Brandon Markle - Broncus Medical - Global Sales Manager - (801) 231-4586
Timeline
Sales Representative
Western First Aid & Safety
04.2023 - Current
Regional Sales Manager
Broncus Medical
09.2022 - 03.2023
Technical Support Specialist
Nevro Corp
01.2020 - 09.2022
Account Manager/Sales Representative
Intellifreight
10.2018 - 10.2019
Technical Support Representative
Stryker Endoscopy
08.2017 - 08.2018
Sales Representative
City Sports Health Center
12.2016 - 06.2017
Bachelor of Science - Kinesiology/Exercise Science
Central Washington University
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