Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Caywood

Montrose

Summary

Dynamic sales professional with a proven track record at Area Best Pawn, excelling in customer service and relationship building. Leveraged sales expertise to boost revenue and enhance customer satisfaction. Skilled in firearm instruction and knowledgeable about Colorado firearm laws, I thrive in fast-paced environments while delivering exceptional results. Goal-oriented professional with extensive knowledge of firearms and daily carry practices. Proven ability to make informed decisions regarding firearm selection and usage. Committed to safety and responsible ownership in all aspects of firearms management.

Overview

13
13
years of professional experience

Work History

Sales Associate/ Gunsmith

Area Best Pawn
01.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Owner/operator

Self Employed/franchise Bimbo Bakeries
11.2011 - 12.2021
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.

Education

GED -

Inteletech
Grand Junction, CO

Associate of Applied Science - Firearms And Gunsmithing

Sonoran Desert Institute
Tempe, AZ
07-2023

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Goal oriented
  • Reliable and punctual
  • Relationship building
  • firearm instruction and requirements
  • firearm laws and regulations in colorado
  • Sales expertise
  • Upselling

Timeline

Sales Associate/ Gunsmith

Area Best Pawn
01.2022 - Current

Owner/operator

Self Employed/franchise Bimbo Bakeries
11.2011 - 12.2021

GED -

Inteletech

Associate of Applied Science - Firearms And Gunsmithing

Sonoran Desert Institute

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Joseph Caywood