Open To Work
Joseph Cedergreen
Sherwood,OR
Work Preference
Summary
Customer service representative with extensive experience in claims processing and sensitive information management. Demonstrated ability to maintain confidentiality while resolving disputes effectively. Ensures customer satisfaction through clear communication and attention to detail.
Overview
14
14
years of professional experience
Work History
Community transportation driver
Summerfield Retirement Community
Tigard, USA
03.2026 - Current
- Drive Community residents to and from various appointments.
- Communicate with residents to confirm accuracy of directions and arrival time frames.
- Maintain calm demeanor during drives to ensure safety and comfort of residents this also allows for better communication with future outings.
- Maintain all modes of transportation either van and lift bus. Confirm that all vehicles are functioning correctly and safely. Initiate all repairs, maintenance, and service.
Leave and Disability Claims Examiner
Standard Insurance Company
Portland, USA
02.2020 - 09.2025
- Processed and adjudicated 150+ claims monthly, applying state and federal laws, company policies, and compliance requirements.
- Provided customer support to claimants, employers, and providers—resolving disputes and ensuring clear communication.
- Ensured confidentiality and proper retention of sensitive medical and financial documents.
- Worked with the Nurse case management and Behavioral health teams to test and confirm reach out and follow up protocols helping to make communication better and increase productivity.
Security Specialist
US Bank
Portland, USA
09.2016 - 02.2020
- Conducted confidential investigations related to fraud and regulatory compliance, ensuring accuracy and adherence to laws
- Monitored security systems to ensure safety and compliance across all bank locations.
- Communicated security policies to staff members and performed security training.
- Coordinated with external vendors for the installation and maintenance of security solutions.
- Performed security clearance processing for company employees.
- Dealt with high impact calls and traumatic situations. Maintained a calm and empathetic aura to help establish a strong connection with the contact.
- Monitored security systems to ensure safety and compliance across all bank locations.
- Collaborated with law enforcement to investigate security incidents and breaches.
Vault teller
US Bank
Salem, Oregon
09.2012 - 09.2016
- Processed cash transactions accurately for customer deposits and withdrawals.
- Managed vault inventory ensuring compliance with security protocols.
- Monitored and reported discrepancies in cash handling procedures.
- Ensured adherence to banking regulations during all transactions.
- Coordinated daily cash pickups and deliveries with courier services.
- Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
- Navigated and mastered multiple computer systems, applications and search tools and operated high-speed desktop currency counters and coin machines.
Education
Trauma-Informed Service Training -
Standard training programs
Oregon12-2024
Diversity, Equity & Inclusion Workshop -
12-2024
Bank Secrecy Act / AML Certification -
12-2018
High school Diploma -
Newberg High School
Newberg, ORSkills
- Route planning
- Efficient routing
- Customer service excellence
- Attention to detail
- Time management
- Problem solving
- Teamwork and collaboration
- Effective communication
- Empathetic communication
- Relationship building
- Analytical thinking
- Friendly, positive attitude
Accomplishments
- Stellar teller award Q3 and Q4 of 2013 and 2014
- Top performer award - 2014
Timeline
Community transportation driver
Summerfield Retirement Community
03.2026 - Current
Leave and Disability Claims Examiner
Standard Insurance Company
02.2020 - 09.2025
Security Specialist
US Bank
09.2016 - 02.2020
Vault teller
US Bank
09.2012 - 09.2016
Trauma-Informed Service Training -
Standard training programs
Diversity, Equity & Inclusion Workshop -
Bank Secrecy Act / AML Certification -
High school Diploma -
Newberg High School