Joseph Celski
Westland,Westland, MI
Summary
Garage door technician with skills in troubleshooting, B2C sales, and customer service. Focused on quality workmanship, identifying customer needs, and recommending solutions for residential and business clients. Previous director-level experience in produce retail adds strong leadership, organizational, and time management skills.
Overview
18
18
years of professional experience
Work History
Garage Door Technician
Precision Garage Door
Plymouth, MI
09.2024 - 10.2026
- Checked garage door springs, cables, rollers, and tracks for wear.
- Explained repair choices and cost estimates clearly to homeowners.
- Performed routine maintenance on existing garage door systems.
- Installed and repaired operators, including module replacement.
- Replaced or repaired all wearable hardware on residential garage doors.
- Built customer trust through active listening, clear communication, and friendly service.
Produce Manager
Zerbo's Health Foods
01.2024 - 09.2024
- Achieved a 30% increase in sales in under 3 months across multiple locations through my strategic initiatives in merchandising, pricing, and purchasing.
- Improved produce department efficiency by implementing streamlined inventory management processes.
- Managed product rotation to minimize waste and ensure optimal freshness and quality of produce offerings.
- Trained staff and executed merchandising and purchasing strategies across two locations, enhancing product presentation and availability.
- Developed eye-catching displays and promotions to increase sales and drive customer interest in new products.
- Analyzed sales data, identifying opportunities for growth or adjustments in product selection or pricing strategies.
- Incorporated industry best practices and new technologies into department operations, promoting continuous improvement and adaptation.
- Assessed market trends, adjusting department offerings to cater to evolving consumer demands.
- Assisted customers with questions or concerns regarding produce items, providing knowledgeable advice on storage tips and recipe suggestions.
Content Manager
Self-employed
05.2023 - 09.2024
- Curated shareable content that significantly improved social media presence, increasing followers and engagement.
- Developed comprehensive content calendar to ensure consistent publishing and enhance audience engagement.
- Implemented analytics tools to track content performance, making data-driven decisions for optimization.
- Edited and proofread all written materials, maintaining a high standard of grammar and style consistency.
- Coordinated live events, enhancing audience participation through targeted promotional campaigns.
General Manager
The Thrivery
02.2023 - 05.2023
- Coordinated scheduling for team of 8 employees to ensure optimal coverage and service delivery.
- Enhanced food and beverage quality through expertise as a lifelong food service professional, contributing to customer satisfaction.
- Implemented new methods of production to optimize workflow.
- Demonstrated exceptional customer service standards for team, fostering a positive service culture and enjoyable workplace.
- Resolved customer complaints by actively listening and providing appropriate solutions.
Produce Director
Plum Market
04.2021 - 01.2023
- Oversaw inventory management, profitability, sales growth, and vendor relationships across all large-format locations to enhance operational performance.
- Managed logistics and purchasing for all 5 large-format locations.
- Planned purchases often take weeks to months in advance by forecasting using experience and historic data.
- Collaborated with vendors to ensure product availability and maintain high quality standards.
- Fostered strong relationships with customers and vendors to strengthen business reputation.
- Documented sales data in database to ensure accurate tracking of sales history. on database to enable tracking history and maintain accurate records.
- Stayed up-to-date with freight and weather patterns that affected our industry and reacted proactively.
- Ran weekly conference calls with all 5 of my teams to elicit feedback and ensure the teams had the tools they needed to succeed.
- Processed invoices and verified completion of payment through teams and financial controllers.
Lead Merchandiser
Plum Market
06.2015 - 04.2021
- Ensured product quality, signage, floor plans, training, and visual standards across large-format locations while analyzing impacts of merchandising changes on sales.
- Collaborated with store managers to design layouts that enhanced customer experience and visual appeal.
- Developed and executed produce demo programs that contributed to increased store profit.
- Monitored inventory levels and kept displays stocked on sales floor.
- Evaluated merchandise for quality and arranged items in designated display areas.
- Updated pricing and signage to complete product displays and inform customers.
- Applied sales strategies to generate leads and improve profit margins.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Prepared weekly, monthly, and quarterly sales reports to show milestones and activities.
Produce Team Leader
Plum Market
11.2014 - 06.2015
- Coordinated product quality checks, stocked merchandise, assisted customers, trained staff on best practices, managed merchandising, resolved conflicts, handled buying, and logged purchases to ensure operational efficiency.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Delivered exceptional service and created positive shopping experiences for retail customers, fostering repeat business.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Ensured cleanliness in work area to uphold store hygiene standards and enhance customer satisfaction.
Produce Team Leader
Plum Market
06.2014 - 11.2014
- Assumed same responsibilities as Chicago role. Led establishment of program in Chicago location within 4 months of accepting Team Leader position, showcasing management skills.
- Led Plum Market produce team during opening, closing, and daily floor coverage.
- Trained associates on produce handling, rotation, and department cleanliness standards.
- Monitored freshness of fruits, vegetables, and packaged produce throughout shifts.
Produce Buyer
Plum Market
09.2013 - 06.2014
- Ordered produce products and ensured optimal back stock levels to meet demand.
- Analyzed product transfers to minimize waste and spoilage.
- Maintained accurate purchase journal to track inventory and facilitate ordering.
- Supported team during monthly inventory counts by organizing products and ensuring accuracy.
Produce Team Member
Plum Market
11.2010 - 09.2013
- Assisted customers with price checks on fruits and vegetables and locating requested items in department to enhance shopping experience.
- Welcomed customers upon entry, offered assistance with shopping needs, and provided prompt, courteous service to enhance customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Inspected grocery items for expiration dates and quality, removing overripe items from inventory to maintain product standards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Unloaded delivery trucks and organized products in the stockroom. new items upon delivery and checked products for damage and order accuracy.
Produce Associate
Kroger
08.2008 - 11.2010
- Greeted customers warmly and ensured prompt, courteous service, enhancing overall shopping experience.
- Assisted customers with price checks on fruits and vegetables and efficiently located requested items, contributing to customer satisfaction.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Maintained knowledge of shelf planograms and end cap plans to effectively merchandise products, ensuring optimal product visibility.
Education
No Degree - Graphic Design
Schoolcraft Community College
LivoniaHigh School Diploma -
Homeschool
Plymouth, MI09-2007
Skills
- Analytical skills
- Preventive maintenance
- Garage door repair
- Opener installation
- Door alignment
- Safety inspection
- Equipment maintenance
- B2C sales
- Computer literacy
- Microsoft Excel
- Communication skills
- Interpersonal communication
- Product development
- Effective leader
- Efficient multi-tasker
- Budget administration
- Staff development
- Project Management
- Food preparation and safety
- Business Development
- Employee scheduling
- Client account management
- Performance enhancement
Personal Information
Title: General Manager
Timeline
Garage Door Technician
Precision Garage Door
09.2024 - 10.2026
Produce Manager
Zerbo's Health Foods
01.2024 - 09.2024
Content Manager
Self-employed
05.2023 - 09.2024
General Manager
The Thrivery
02.2023 - 05.2023
Produce Director
Plum Market
04.2021 - 01.2023
Lead Merchandiser
Plum Market
06.2015 - 04.2021
Produce Team Leader
Plum Market
11.2014 - 06.2015
Produce Team Leader
Plum Market
06.2014 - 11.2014
Produce Buyer
Plum Market
09.2013 - 06.2014
Produce Team Member
Plum Market
11.2010 - 09.2013
Produce Associate
Kroger
08.2008 - 11.2010
No Degree - Graphic Design
Schoolcraft Community College
High School Diploma -
Homeschool