Joseph Centeno

Certified to perform OEM-level repairs on Lenovo and Dell systems, specializing in enterprise hardware diagnostics, component replacements, and system restoration. Providing on-site technical support to ensure seamless IT operations.

• Perform OEM-certified repairs on Lenovo and Dell desktops, laptops, and workstations.
• Diagnose and replace motherboards, CPUs, RAM, storage, and other critical components.
• Execute system imaging, OS deployment, and peripheral configurations.

• Provided freelance technical services for multiple clients, notably developing a C#/.NET medical chatbot with OpenAI integration for Regenex Clinic.
• Delivered network infrastructure and hardware solutions for healthcare facilities while maintaining HIPAA compliance.
• Balanced client projects with Information Science coursework and pursuit of A+ and CCNA certifications, including extensive hands-on lab work.

• Led design, development, and deployment of a Chatbot for CCI and PICL patients, enhancing engagement.
• Developed a C#/.NET-based API for OpenAI's Assistant API, optimizing performance and user interactions.
• Improved patient query response times, streamlining informational processes and increasing satisfaction.
• Implemented structured cabling solutions within server infrastructure, boosting data transmission reliability and efficiency for chatbot services.

• As a Starbucks Barista, I blended customer service with coffee craftsmanship, creating a friendly, memorable experience.
• I mastered the preparation of a variety of beverages.
• Provided technical troubleshooting for POS systems and in-store hardware issues when needed on the job.