Joseph Ceraso II

Transported clients to and from their residences.

• Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
• Checked tire pressure on customer vehicles and made recommendations for any necessary repairs or replacements.
• Inspected vehicle engines upon arrival to identify any potential issues or malfunctions.
• Provided shuttle service for customers when their vehicle was being serviced at the shop.
• Prepared rental cars for customers who requested them while their own vehicle was being serviced.
• Contributed to service ticket writing and tagging of customer vehicles.

• Ensured parts availability by verifying inventory and ordering new components as needed.
• Provided technical advice to customers on appropriate part selection for their vehicles.
• Assisted in the delivery of parts to customers, ensuring accuracy and timeliness of orders.
• Verified pricing accuracy and applied discounts when applicable.
• Prepared invoices, receipts, and shipping documents for all parts sales.
• Monitored stock levels and reordered items as necessary to maintain optimal stock levels.
• Communicated regularly with vendors regarding special orders, backorders, and price quotes for customers' requests.
• Maintained organized records of all transactions including customer contact information, part numbers ordered, cost estimates.
• Processed returns promptly according to established policies while providing excellent customer service.
• Answered incoming calls from customers regarding order status or inquiries about specific products and parts availability.
• Inspected returned merchandise for damage or defects prior to restocking shelves.
• Performed regular audits of physical inventory counts against company records.
• Created detailed purchase orders based on customer demand or anticipated need.
• Stocked shelves with newly received parts while rotating older items out of inventory.
• Operated a computerized point-of-sale system accurately processing payments in cash or credit card form.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Received and stocked incoming merchandise, arranging items in correct locations.
• Operated point of sales and parts lookup computer systems.
• Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
• Received, examined and reshelved returned parts.
• Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.

• Greeted customers and addressed their needs in a professional manner.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Maintained records of customer interactions and transactions.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Explained the features and benefits of products or services offered by the dealership to customers.
• Prepared invoices for services rendered and collected payments from customers.
• Resolved customer complaints in an efficient and courteous manner.
• Ensured that all customer inquiries were handled promptly and accurately.
• Developed strong relationships with customers by providing exceptional customer service.
• Upsold additional products or services when appropriate.
• Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
• Promptly responded to customer inquiries via phone, email or in person.
• Participated in ongoing training activities related to automotive technology advancements.
• Demonstrated knowledge of advanced diagnostic equipment used in the shop.
• Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

• Received daily delivery instructions and route assignments from dispatch.
• Ensured accurate completion of all paperwork associated with deliveries.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Loaded, secured, and unloaded cargo in a safe and timely manner.
• Maintained accurate records of goods delivered and collected payments as required.
• Verified accuracy of items loaded onto truck against shipping documents.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Communicated regularly with dispatch regarding any delays or issues encountered on routes.
• Provided excellent customer service by answering inquiries about products or services being delivered.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Navigated routes with relevant map programs and GPS systems.

• Greeted customers and addressed their needs in a professional manner.
• Provided accurate estimates of repair costs, labor times and parts prices to customers.
• Maintained records of customer interactions and transactions.
• Assisted with scheduling appointments for service work to be performed on vehicles.
• Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
• Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
• Explained the features and benefits of products or services offered by the dealership to customers.
• Prepared invoices for services rendered and collected payments from customers.
• Resolved customer complaints in an efficient and courteous manner.
• Ensured that all customer inquiries were handled promptly and accurately.
• Tracked customer requests, comments, problems, issues and resolutions within designated systems.
• Developed strong relationships with customers by providing exceptional customer service.
• Upsold additional products or services when appropriate.
• Promptly responded to customer inquiries via phone, email or in person.
• Participated in ongoing training activities related to automotive technology advancements.
• Demonstrated knowledge of advanced diagnostic equipment used in the shop.
• Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
• Followed up with existing customers regarding past services performed on their vehicles.
• Supported sales team members to drive growth and development.

• Provided technical support to customers over the phone and in person.
• Maintained accurate records of service calls, repairs, and parts used.
• Diagnosed problems and determined solutions for various customer issues.
• Repaired faulty components such as motors, pumps, valves, switches.
• Troubleshot electrical circuits using schematics and diagrams.
• Replaced worn or damaged parts with OEM replacements as necessary.
• Tested repaired items to ensure functionality before returning them to customers.
• Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
• Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
• Performed drive ability tests on vehicles after repairs were completed.
• Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
• Maintained a clean working environment at all times.
• Demonstrated knowledge of applicable safety procedures while performing repairs.
• Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
• Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Searched within service and maintenance manuals to perform repairs and diagnosis.
• Evaluated, repaired and aligned vehicle suspensions.
• Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
• Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.

• Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
• Diagnosed mechanical problems using specialized computer software and diagnostic tools.
• Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
• Inspected vehicle engines and other components to identify potential issues.
• Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
• Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
• Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
• Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
• Assisted in the diagnosis of complex electrical issues using appropriate test equipment.
• Performed drive ability tests on vehicles after repairs were completed.
• Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
• Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
• Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
• Completed repairs and maintenance to major vehicle models to meet safety specifications.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.

• Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
• Diagnosed mechanical problems using specialized computer software and diagnostic tools.
• Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
• Inspected vehicle engines and other components to identify potential issues.
• Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
• Conducted scheduled maintenance services such as oil changes, tune-ups, and filter replacements.
• Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
• Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
• Provided accurate estimates of repair times to customers prior to work being performed.
• Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
• Evaluated, repaired and aligned vehicle suspensions.
• Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
• Repaired engines and transmissions, providing labor and parts cost breakdowns for work performed.
• Performed maintenance inspections, tune-ups, oil changes and other key services.
• Conducted test drives before and after repair services.
• Performed troubleshooting and diagnostic procedures to locate source of malfunctions.