Summary
Overview
Work History
Education
Skills
Timeline

Joseph Chestnut

Charlotte,North Carolina

Summary

Seasoned Support Engineer well-versed in supporting users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Windows 7 and Windows 10 operations and resilient nature focused on finding root causes and making permanent improvements. Offering several years of experience working in high-pressure environments to address customer concerns and questions.

Overview

4
4
years of professional experience

Work History

Helpdesk Support Engineer

CaroMont Health
Gastonia, NC
06.2021 - Current
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

Field Service Technician

Atrium Healthcare
Concord, NC
01.2020 - 06.2021
  • Performed on-site installation, routine maintenance and minor repairs to systems.
  • Wrote detailed service reports describing work completed, issues and recommendations.
  • Collaborated with team members to assess equipment performance needs.
  • Inspected drives, motors and belts to complete comprehensive maintenance.
  • Delivered outstanding customer service on field visits to meet corporate guidelines.
  • Operated hand tools and power equipment according to corporate safety procedures.
  • Performed annual and preventive system service maintenance.

Education

Master of Science - Public Administration

Strayer University, Huntersville, NC
05.2017

Bachelor of Arts - Criminal Justice

Benedict College, Columbia, SC
06.1999
  • 3.0 - Dean's List
  • Introduction To Computers

Skills

  • Hardware and Software Installation
  • System Configuration
  • Application Installations
  • Customer Education
  • Technical Analysis
  • Technical Support
  • Troubleshooting Skills
  • Remote Assistance
  • Technical Documentation
  • Troubleshooting and Diagnostics
  • Hardware Troubleshooting

Timeline

Helpdesk Support Engineer - CaroMont Health
06.2021 - Current
Field Service Technician - Atrium Healthcare
01.2020 - 06.2021
Strayer University - Master of Science, Public Administration
Benedict College - Bachelor of Arts, Criminal Justice

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Joseph Chestnut