Joseph Chow
Manager
Summary
Highly motivated employee/manager with a desire to take on new challenges. Strong work ethic, early adopter of company objectives, always learning to grow self and team. Effective at working individually or collaborate with a team and will bring a wealth of experience to the group. I have mastered many transferrable skills with many years of managing high performing teams.
Overview
35
35
years of professional experience
Work History
District Manager
Wells Fargo
Pasadena, CA
06.2001 - 08.2023
- Deliver customer service, expert advice, and financial guidance to customers that help them to meet their life goals.
- Accountable for operational excellence and risk through improvement of customer experience. Do it right the first time.
- Develop a strong culture of belief to changing company objectives.
- Led a team of 13 branches and over 100 team members to grow the business through acquisition, proactive activities, and deepening customer relationships.
- Recruit, interview, and hire team members to key positions, for the district and region. (Licensed Bankers, Business Bankers, Managers).
- Coach, develop, and promote team members who demonstrate an effective process.
Branch Manager
Wells Fargo
06.1995 - 05.2001
- Ensure customer expectations were met by Customer Service delivery and meeting Financial Goals.
- Met deadlines, tasks, and goals by proactively managing individuals and team by coaching, implementation, and oversight.
- Recruit, interview, and hire to fill important positions to meet Customer Experience and Customer Needs.
Teller and Personal Banker
Wells Fargo
06.1988 - 05.1995
- Cash handling for accuracy, providing top Customer Service, open New Accounts and grow existing customers, offer Credit, Loans, and Business products.
Skills
Leadership Experience
Coaching and Development
Collaboration
Early Adopter
Strategic Planning
Accomplishments
- Named to District Manager Advisory Council for Wells Fargo Branch Banking under EVP Michelle Lee from 2022 to 2023.
- Affluent and Small Business leader for Wells Fargo Los Angeles Region from 2021 to 2023.
- Licensed Coordinator (Series 7, 66, CA insurance) for Wells Fargo Los Angeles Region from 2008 to 2012.
- Volunteered and led teams for multiple Habitat to Humanity builds.
- Board Member for YMCA of West San Gabriel Valley from 2012 to 2016.
- Media trained to speak for Wells Fargo and at community events.
References
Alice Juarez - Wells Fargo, Region Executive
661-369-6671
Ellie Alaniz - Wells Fargo, Business Execution Consultant
805-551-5006
Thuy Bui - Bank of America Merrill Lynch, Market Manager
626-456-2863
Timeline
District Manager
Wells Fargo
06.2001 - 08.2023
Branch Manager
Wells Fargo
06.1995 - 05.2001
Teller and Personal Banker
Wells Fargo
06.1988 - 05.1995