Joseph Cichonski
Greeneville,TN
Summary
I am a motivated and enthusiastic Rural Carrier Assistant with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. I have tireless customer-focused professionalism along with a innate navigational sense to find obscure delivery addresses, which requires persistence and confidence.
I focus on details and consistently deliver correct mail and packages to correct addresses on punctually. I am incredibly dedicated to first-rate communication and successful team work.
Furthermore, I am comfortable with high-stress environments and fast paced conditions. I maintain efficiency with memorizing, proven by a multitude of recipes and effectively serving to customers with quality assurance. I am dependable working alongside others to communicate and reliably come to resolutions to any issues or misunderstandings.
Overview
7
7
years of professional experience
Work History
Assistant Rural Carrier
USPS
07.2023 - Current
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Identified postage discrepancies and escalated for resolution to limit customer delays.
- Exemplary customer service, and strived to challenge difficulties to reach customer satisfactions
Aubreys Crewmember
Randy Burleson
02.2022 - 06.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Extreme conditions of urgency involving high stress environment. Multi-tasking, persistence, and necessity of involvement were required.
- Audible, visual, and hand-on learning requirements to meet policy standards adaptively.
Chick-Fil-a Crewmember
Mitch Edge
02.2021 - 02.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Expertise mastered in aligning customer satisfaction at the forefront of the priority list.
- Physically pursued cars leaving drive-thru area to deliver missed items pertaining to order number. (Ensuring quality service and covering up any possible errors)
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Determination to meet expectations, and strive to go above and beyond the call of duty.
Wendys Crewmember
Scott Williams
04.2016 - 02.2021
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Checked and tested foods to verify quality and temperature.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Handled calls promptly and with courteous professionalism.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
Education
No Degree - Computer Science And Programming
Walter State Community College
GreenevilleHigh School Diploma -
South Greene Highschool
Greeneville, TN05.2019
Skills
- Safe Vehicle Operations
- Organizational Skills
- Quality Assurance
- Customer Satisfaction
- High-Priority Mail
- Microsoft Office
- Problem-Solving Skills
- Speaking
- Investigations and Resolutions
- Social Perceptiveness
- Active Listening
- Microsoft Outlook
- Microsoft Windows
Computers and Technology
I spend a majority of my time on computers and I find them fascinating. I am comfortable with accustoming myself to newer, unfamiliar technologies and programs.
Computers have also given me a chance to out myself socially and improve my communication skills. I am avid in communicating the actuality of situations and standards as long as I am having the prior knowledge of them.
Timeline
Assistant Rural Carrier
USPS
07.2023 - Current
Aubreys Crewmember
Randy Burleson
02.2022 - 06.2023
Chick-Fil-a Crewmember
Mitch Edge
02.2021 - 02.2022
Wendys Crewmember
Scott Williams
04.2016 - 02.2021
No Degree - Computer Science And Programming
Walter State Community College
High School Diploma -
South Greene Highschool