Summary
Overview
Work History
Education
Skills
Certification
Course Specific Skills Include (but not limited to):
Timeline
Generic

Joseph Clabaugh

Sierra Vista,AZ

Summary

Recent college graduate with CompTIA Security+ certification who is passionate about cybersecurity and pursuing a full-time role that presents professional challenges and opportunities to grow. Proven ability to balance demanding academic, personal, and professional commitments, demonstrating strong time-management and performance under pressure. Equipped with foundational IT and cybersecurity skills and motivated to contribute to organizational security goals.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Support Specialist II

Grand Canyon Education Inc.
10.2023 - Current
  • Promoted from Technical Support Specialist I.
  • Honed ability to effectively explain solutions to both technical and non-technical users.
  • Utilized critical thinking to troubleshoot and resolve computer issues, including installation, operation, configuration and customization of GCU-provided products.
  • Provided stellar customer service over the phone with an average of 92% Quality Assurance over two years.
  • Ratio of about 92% tickets solved without any escalation necessary.
  • Averaged handling about 45 issues a day, chats and calls combined.

Radio Operator

Jacobs
07.2021 - 08.2023
  • Obtained Secret Security Clearance and have maintained eligibility.
  • Worked as a contactor in support of various test stages of strategic and tactical Command, Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR) radio equipment at the Army Electronic Proving Ground.
  • Recorded and logged results/data to support developer modification.

Custom Framer

Hobby Lobby
09.2020 - 04.2022
  • Promoted from Stockman to Custom Framer.
  • Specialized in Customer Service.
  • Increased custom frame productivity of one location by 33% by integrating methodologies from multiple store locations.
  • Trained new stockmen and framers and provided QA for new framers.

Education

Bachelor of Science - Cybersecurity

Grand Canyon University
Phoenix
04.2025

Skills

  • Microsoft Office Products
  • Linux OS and tools
  • Networking
  • Metasploit
  • Ticketing/Zendesk
  • Escalations
  • MITRE ATT&CK
  • CIS 18
  • NIST CSF
  • PCI DSS

Certification

  • Security+ 701
  • Working towards CySA+

Course Specific Skills Include (but not limited to):

  • Cybersecurity Foundations: Knowledgeable in information security fundamentals, including data encryption, security awareness, legal and ethical issues, security policies, attack types, forensics, threat analysis, and vulnerability assessments.
  • Information Assurance: Performed system analyses aligning with NIST cyber frameworks, emphasizing compliance and risk assessment through detailed documentation. Was also exposed to STIG, SCAP, and Splunk applications.
  • Social Aspects Of Cybersecurity: Identified vulnerabilities caused by insider threats and social engineering, proposing mitigation strategies through ethical hacking techniques.
  • Malware Analysis: Identified and analyzed malware using static and dynamic analysis techniques, applying risk management, incident response, vulnerability assessment, threat intelligence, security operations, network security, and incident investigation strategies to mitigate potential threats in a controlled environment.
  • Cybersecurity And Ethical Hacking: Conducted penetration testing and vulnerability analysis using tools like Burp Suite and Metasploit, creating professional security assessment reports.
  • IT Business Case Planning for Global Enterprise: Knowledgeable in Disaster Recovery Plans (DRP) and Business Continuity Plans (BCP) in relation to information technology.

Timeline

Technical Support Specialist II

Grand Canyon Education Inc.
10.2023 - Current

Radio Operator

Jacobs
07.2021 - 08.2023

Custom Framer

Hobby Lobby
09.2020 - 04.2022

Bachelor of Science - Cybersecurity

Grand Canyon University