Joseph Cole
Kansas City
Summary
Results-driven warehouse and inventory professional with extensive experience in optimizing operations and enhancing supply chain efficiency. Proven track record in managing inventory levels, reducing costs, and improving accuracy through effective organization and strategic planning. Skilled in utilizing technology to streamline processes and boost productivity, ensuring timely order fulfillment. Committed to maintaining high standards of safety and quality while fostering a collaborative team environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Accounting Representative
University Of Kansas Health System
Kansas City, KS
05.2025 - Current
- Processed patient billing inquiries, ensuring accurate resolution of account discrepancies.
- Managed insurance claims submissions, optimizing approval rates and minimizing denials.
- Collaborated with healthcare providers to verify patient eligibility and coverage details.
- Collaborated with clinical staff to ensure accurate documentation for proper billing practices.
- Negotiated payment arrangements with patients to minimize bad debt write-offs while maintaining positive relationships.
- Assisted patients in understanding their financial obligations, addressing concerns, and offering payment options.
Specialist Distribution & Logistics / Point of Care Associate
University of Kansas Health System
Kansas City, KS
01.2023 - 05.2025
- Collaborated with clinical staff to prepare surgical cases using Epic and sterile protocols.
- Developed spreadsheets to monitor inventory expirations and quantities, improving supply readiness by 15%.
- Communicated with nearby hospitals to source instruments, ensuring timely support for critical cases.
- Followed all company policies and procedures to deliver quality work.
- Optimized inventory management, minimizing waste and reducing costs.
Medical Biller (Remote/Part-Time)
Soul Care Counseling
Kansas City, KS
05.2022 - 01.2023
- Processed insurance claims remotely, achieving a 90% claim approval rate through thorough verification and coding accuracy.
- Reviewed and corrected patient bills, reducing billing errors by 20%.
- Followed up on unpaid claims, set up patient payment plans, and coordinated collections.
- Generated financial reports and maintained spreadsheets for accurate tracking.
Agent Support (Remote)
Farmers Insurance
01.2022 - 01.2023
- Delivered real-time support to insurance agents through virtual chat, resolving 100+ inquiries daily.
- Processed cancellations, reinstatements, and coverage adjustments with 98% accuracy in a remote environment.
- Calculated billing premiums and assisted with secure payment processing for insurance accounts.
- Utilized Microsoft Excel and Outlook to manage policy data and document communications.
Forklift Operator / Inventory Control Technician
Lineage Logistics
Edwardsville, KS
11.2017 - 11.2021
- Maintained accurate inventory control, processed freight, and documented supply movement.
- Performed data entry and reporting to ensure precise supply tracking.
- Collaborated with team members to optimize workflow and inventory management.
- Maintained accurate records of inventory movements and stock levels.
- Conducted research to address shipping errors and packaging mistakes.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
Forklift Operator/Inventory Specialist
Midwest Distributors Co
Kansas City, KS
10.2013 - 11.2017
- Operated industrial trucks to transport materials and manage warehouse storage safely and efficiently.
- Collaborated with inventory management to maintain accurate stock levels.
- Supported inventory accuracy, assisting in periodic stock counts and audits.
Soldier
US Army National Guard
05.2011 - 05.2017
- Completed leadership training and supported teams in high-pressure environments.
- Developed strong organizational, problem-solving, and communication skills.
Inventory Control Technician
Zumiez
Kansas City, KS
06.2012 - 10.2013
- Tracked and maintained accurate records of warehouse inventory and supplies.
- Conducted regular audits to verify accuracy of inventory records and improve data integrity.
- Monitored inventory levels to ensure adequate stock availability and minimize discrepancies.
Education
Career Diploma - Billing and Coding
Ashworth College
02.2021
High School - undefined
Washington High School
Kansas City, KSLeadership Training - undefined
US Army/National Guard
Skills
- Remote Tools: Epic, Microsoft Office Suite (Word, Excel, Outlook), Virtual Chat Systems
- Medical Billing & Coding: ICD-10, CPT Coding, Claims Submission, Denials Management
- Insurance & Customer Support: Policy Updates, Premium Calculations, Coverage Adjustments
- Administrative Strengths: Report Writing, Data Entry, Eligibility Verification, Payment Processing
- Professional Traits: Strong Communication, Time Management, Independent Work Ethic
- HIPAA compliance
- Patient account management
- Insurance verification
- Data entry proficiency
- Payment processing
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
- Medical Billing and Coding – Ashworth College, 2021
- Leadership – US Army/National Guard
- Healthcare IT Support Certificate-Coursera/John Hopkins University
Timeline
Patient Accounting Representative
University Of Kansas Health System
05.2025 - Current
Specialist Distribution & Logistics / Point of Care Associate
University of Kansas Health System
01.2023 - 05.2025
Medical Biller (Remote/Part-Time)
Soul Care Counseling
05.2022 - 01.2023
Agent Support (Remote)
Farmers Insurance
01.2022 - 01.2023
Forklift Operator / Inventory Control Technician
Lineage Logistics
11.2017 - 11.2021
Forklift Operator/Inventory Specialist
Midwest Distributors Co
10.2013 - 11.2017
Inventory Control Technician
Zumiez
06.2012 - 10.2013
Soldier
US Army National Guard
05.2011 - 05.2017
High School - undefined
Washington High School
Leadership Training - undefined
US Army/National Guard
Career Diploma - Billing and Coding
Ashworth College