Jessica martinez
Lakewood,CO
Summary
Dynamic and dedicated professional with extensive experience in customer service at Starbucks and Red Rocks Grill. Proven ability to manage high-stress situations with empathy while excelling in time management and teamwork. Skilled in cash register operation and maintaining a welcoming atmosphere, fostering customer loyalty and satisfaction.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
11.2024 - 03.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Customer Service Representative
Blue Ribbon Home Warranty
07.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender
Red Rocks Grill
01.2023 - 08.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Campo Di Fiori Restaurant
02.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Bachelor of Arts - English Literature
Red Rocks Community College
Denver, CO06-2010
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash register operation
- Espresso machine operation
- Decision-making
- Excellent memory
- Safe food handling practices
- POS systems
Timeline
Barista
Starbucks
11.2024 - 03.2025
Bartender
Red Rocks Grill
01.2023 - 08.2024
Customer Service Representative
Blue Ribbon Home Warranty
07.2022 - 09.2024
Server
Campo Di Fiori Restaurant
02.2018 - 03.2020
Bachelor of Arts - English Literature
Red Rocks Community College
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