Joseph Collins Jr.
Richardson,TX
Summary
Driven Auto Glass Specialist with a proven track record at Glass Doctor, enhancing customer satisfaction through expert problem-solving and quality assurance. Demonstrates exceptional time management and reliability, contributing to team growth and reducing vehicle downtime. Skilled in both technical installations and fostering professional customer relations.
Overview
3
3
years of professional experience
Work History
Auto Glass Specialist
Glass Doctor of Dallas Metroplex
01.2024 - Current
- Conducted thorough pre-and post-installation inspections to verify correct installation of auto glass components.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Provided quality auto glass installation services, windshield replacements, recalibrations, and crack repairs.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
Auto Glass Technician
Safelite Auto Glass
11.2022 - 12.2023
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
OS&D Clerk
AAA Cooper Transportation
11.2021 - 11.2022
- Enhanced inventory management by conducting regular audits and reconciling discrepancies.
- Optimized warehouse operations by identifying trends in OS&D occurrences and suggesting corrective actions.
- Demonstrated strong attention to detail when reviewing bills of lading, manifests, invoices, and other shipping documents for accuracy as part of the overall effort to prevent future OS&D situations from arising.
- Managed relationships with key stakeholders such as vendors, carriers, warehouse staff, and customers involved in the handling of any given OS&D issue.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Education
Ouachita Parish High School
Monroe, LA05.2017
Skills
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Time Management
- Reliability
- Professionalism
Timeline
Auto Glass Specialist
Glass Doctor of Dallas Metroplex
01.2024 - Current
Auto Glass Technician
Safelite Auto Glass
11.2022 - 12.2023
OS&D Clerk
AAA Cooper Transportation
11.2021 - 11.2022
Ouachita Parish High School
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