Olivia Presley
Ridgefield,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Activities Director
Fort Vancouver Assisted Living
Vancouver, WA
12.2022 - Current
- Developed and implemented activities to promote physical, mental, and emotional well-being of residents.
- Organized and executed festive occasions including holidays, birthdays, and other events.
- Coordinated with vendors for supplies needed for activities.
- Ensured effective communication by regularly providing staff and residents with updated event schedules.
- Maintained attendance records for multiple events and monitored participants' progress in therapeutic programs.
- Ensured proper allocation of funds for programming expenses
- Generated fresh and engaging activity suggestions by investigating residents' indicated interests.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Conducted tours with prospective residents and families and coordinated supportive services to meet needs of incoming residents.
- Overseen transportation services for community residents.
Scheduler
Pediatric Cardiology Center of Oregon
Portland, OR
03.2022 - Current
- Provide exceptional customer service through effective telephone communication and follow-ups.
- Schedule and follow up on patient appointments, collect and process patient payments and maintain patient files.
- Create and maintain accurate and complete records of all customer interactions in Aprima.
- Balance customer schedules, doctor availability and maximum load levels while scheduling appointments.
- Update patient information in databases and adhered to confidentiality requirements.
- Interviewed patients to complete case histories and intake forms.
Server
The Quarry Senior Living
Vancouver, WA
12.2015 - 03.2022
- Operated POS terminals to input orders, split bills and calculate totals.
- Set up dining room to meet hospitality and service standards.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Provided exceptional service to high volume of daily customers.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Handled special customer requests such as separate checks and menu substitutions.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Inventoried food supplies to determine needs and replenish stations.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Sales Associate
Kohls
Vancouver, WA
10.2017 - 01.2018
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Met merchandise processing standards and maintained organized and accessible work area.
Education
High School Diploma -
Union High School
Camas, WA06.2018
Associate of Applied Science -
Keiser University
Fort Lauderdale, FLSkills
- Senior activities experience
- Therapy planning
- Patient evaluations
- Program Development
- Scheduling and calendar management
- Critical thinking
- Good work ethic
- Event Coordination
- Relationship Building
Timeline
Activities Director
Fort Vancouver Assisted Living
12.2022 - Current
Scheduler
Pediatric Cardiology Center of Oregon
03.2022 - Current
Sales Associate
Kohls
10.2017 - 01.2018
Server
The Quarry Senior Living
12.2015 - 03.2022
High School Diploma -
Union High School
Associate of Applied Science -
Keiser University
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