Joseph A. Costa
Miami,FL
Summary
Strategic account management and business development professional with experience leading enterprise customer relationships across foodservice, hospitality, consumer brands, and multinational markets. Proven ability to drive revenue growth, expand market share, negotiate complex agreements, and execute cross-functional initiatives that strengthen long-term partnerships and operational performance. Experienced supporting high-profile accounts across North and Latin America while collaborating with sales, operations, marketing, and analytics teams to deliver measurable business impact. Fluent in English, Spanish, and Italian.
Overview
17
17
years of professional experience
Work History
Sales Consultant
SYSCO Food Services
05.2023 - Current
- Manage strategic B2B customer relationships across hospitality, healthcare, restaurant, and private club sectors within a highly competitive South Florida territory.
- Delivered 15% year-over-year sales growth through consultative account management, customer retention initiatives, and tailored business solutions.
- Expanded regional market share by securing new partnerships with hospitals, hotels, restaurant groups, and country clubs.
- Negotiate pricing structures, service agreements, and product programs to optimize profitability while strengthening long-term customer loyalty.
- Collaborate cross-functionally with operations, supply chain, merchandising, and customer support teams to ensure operational excellence and execution.
- Recognized as a top-decile performer in the Southeast region for revenue growth and territory expansion.
Account Manager
JMC / Young and Rubicam
01.2009 - 05.2023
- Successfully managed multi-market accounts and cross-functional collaboration across distributed teams and regional stakeholders.
- Led cross-functional collaboration across creative, media, analytics, and research teams to execute integrated customer growth and brand strategies.
- Managed multi-market programs, operational timelines, budgets, and stakeholder communications across complex regional initiatives.
- Relaunched the Johnnie Walker Black loyalty program, strengthening customer engagement and premium brand positioning across multiple markets.
- Designed and implemented regional sales and customer engagement initiatives for Ford dealerships across Colombia, Venezuela, Peru, and Panama.
- Presented strategic recommendations, growth roadmaps, and performance reporting to senior client stakeholders and executive leadership teams.
- Directed multinational strategic accounts and regional initiatives for multimillion-dollar brands including Ford, Sony, and Diageo across Latin American markets
Education
Bachelor of Arts - Mass Communication
University of Miami
Miami, FL06.2011
Photography -
Miami Ad School
Miami Beach, FL06.2013
Skills
- Strategic Account Management
- Hospitality & Foodservice Partnerships
- Business Development
- Executive Stakeholder Engagement
- Contract Negotiation
- Customer Retention & Growth
- Salesforce & CRM Management
- Forecasting & Pipeline Management
- Multi-Market Program Execution
- Multilingual Client Relations
Timeline
Sales Consultant
SYSCO Food Services
05.2023 - Current
Account Manager
JMC / Young and Rubicam
01.2009 - 05.2023
Bachelor of Arts - Mass Communication
University of Miami
Photography -
Miami Ad School