Joseph Cotter
Bethesda,MD
Overview
18
18
years of professional experience
1
1
Certification
Work History
System Administator
Teaching Strategies
Bethesda, MD
01.2019 - 09.2025
- Managed users and software for Office 365, automating software installations on new laptops to streamline onboarding.
- Executed migration to Office 365 platform to enhance collaboration and accessibility.
- Active Directory – group policy, permissions, adding and disabling users.
- Deployment of images using JAMF and K2000.
- Provision No touch deployment of macbooks using JAMF Pro
- Monitor laptop updates using JAMF and push security updates to all laptops.
- Maintain JAMF Mobile device management by updating configuration profiles.
- Conducted server maintenance, including updates and restarts, to ensure optimal system performance and reliability.
- Install and configure VPN services.
- Manage laptop backups via cloud services.
- Assist with app integration using Okta
- Assist with Cloud administration using Okta.
- Update new images for K2000 image deployment server.
- Creating and editing documentation and procedures in compliance with SOC 2 audit.
- Assist security team with SOC2 Type 2 audits.
- Provide reporting and logs for all audit types.
- Onboarding and training new hires.
- Manage company cell phone contract via Verizon business portal.
- Testing new Hardware and Software to make sure they fit our business needs and security protocols.
- Traveling technician, setting up lav mics, projectors, ipads, TV’s, Mifi Internet, and speakers for events and trade shows.
- Support company growth assuring all new acquired companies also meet company standards.
Jr System Administator
Teaching Strategies
Bethesda, MD
06.2018 - 01.2019
- Configured JAMF mobile device management tool for optimal device security and performance.
- Managed JAMF mobile device management tool to ensure efficient device deployment and management.
- Performed data wipe and backup on outdated laptops to ensure readiness for new users.
Helpdesk Engineer II
Teaching Strategies
Bethesda, MD
11.2015 - 06.2018
- Maintained helpdesk ticket SLA compliance and developed knowledge base to enhance user support.
- Prepared audio-visual equipment for staff and board meetings, ensuring functionality of gotomeeting, lav mics, soundboard, webcam, and projector for seamless communication.
- Edited webinar videos for customer success and professional development team, enhancing training resources and client engagement.
Helpdesk Engineer I
Teaching Strategies
Bethesda, MD
11.2014 - 11.2015
- Managed and prioritized helpdesk tickets to streamline issue resolution.
- Resolved hardware and software issues for staff and clients promptly.
- Provided technical support for users in educational software applications.
- Collaborated with cross-functional teams to enhance user experience.
- Oversaw parts and inventory management to maintain optimal stock levels.
Information Systems Technician
United States Navy
San Diego, CA
01.2008 - 08.2014
- Provided Systems Admin Support Maintained Commands IT infrastructure in a fast paced environment.
- Managed an IT Help desk in charge of 4 personnel, serving 240 people 12 hours a day 7 days a week with professional customer service skills on a windows environment.
- Creating, logging and taking action on 15 or more trouble tickets daily on computer hardware and software issues to include, printer/copier hardware and software, tower/laptops hardware and software, antivirus, SPAM management solutions.
- Cloned, repaired, and maintained commands networks. Loaded and maintained security of crypto and crypto devices.
- Administered servers and supported helpdesk operations, ensuring efficient resolution of user issues.
- Performed Information Assurance duties to include virus protection, cyber attack, and monitoring logs for intruders on the network.
- Edited and created Standard Operating Procedures (SOPs) for network use and trouble-shooting techniques.
- Provided technical support on a rotating, on-call schedule, to multiple areas in the enterprise infrastructure environment, to include support for the following: Active Directory (AD), and AD Domain Name Service (AD DNS)
- Monitored DNS for problems and troubleshot issues.
- Provided superior customer service support while troubleshooting Windows Servers and hardware issues related to AD infrastructure, for over 200 customer users.
- Monitored and managed AD servers and promoted / demoted servers into AD.
- Created, edited and deleted accounts on AD.
- Created, edited and deleted group policies on AD.
- Analyzed and maintained the interaction of AD environment with integrated/agent applications such as Exchange, as well as monitoring, resolution, backup, and various security software tasks.
- Managed system resources including performance, capacity, availability, serviceability, and recoverability for military network operating systems and Microsoft Exchange servers.
- Managed installations and resolved hardware/software issues to ensure system efficiency.
- Installed, operated, and managed telecommunications software and hardware; installing, configuring, and maintaining security and operation of server operating systems; provided oversight and execution of desktop hardware and software, and a variety electronic and information technology (EIT) requiring substantial problem analysis, trouble-shooting, and implementation or adaptation of state-of-the-art technology for end-user customer support.
- Performed IT device security monitoring, incident reporting, system scanning and security control verification.
Education
High School Diploma -
Timber Creek High School
Orlando, FL01.2006
Associate of Business Administration - Business
Howard Community College
Washington D.C.Skills
- Azure Active Directory administration
- OS installation and maintenance
- OS environment management
- Network configuration
- Local and cloud based backups
- No touch device deployment
- Computer hardware expertise
- Sales conference traveling troubleshooter
- Audio equipment management
- MDM full cycle Administrator
- SOC 2 Type 2 experience
- Okta admin and configurating connections
Certification
• Apple Certified Associate Mac Integration 10.11
• JAMF 100
• ITIL v3
• JAMF 100
• ITIL v3
Timeline
System Administator
Teaching Strategies
01.2019 - 09.2025
Jr System Administator
Teaching Strategies
06.2018 - 01.2019
Helpdesk Engineer II
Teaching Strategies
11.2015 - 06.2018
Helpdesk Engineer I
Teaching Strategies
11.2014 - 11.2015
Information Systems Technician
United States Navy
01.2008 - 08.2014
High School Diploma -
Timber Creek High School
Associate of Business Administration - Business
Howard Community College