Joseph Cournoyer

Driven Branch Manager with a proven track record at Citrus Pest Management/Hughes Exterminators enhancing customer satisfaction and streamlining branch operations. Excelled in managing customer relationships and operational efficiency, significantly improving service quality. Skilled in branch operations management and possesses an exceptional work ethic, with a keen attention to detail. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Highly motivated Manager with 26 years of Pest Control experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.

• Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
• Increased monthly revenue 19% through implementation of strategic initiatives.
• Received the John Wright Pillar of Excellence Award” for exemplary performance and recognition for handling the largest account in the company.

I am a dedicated, self driven hard worker willing to step in and help with any challenge. I believe in community involvement . Willing to go the extra mile to help community and teammates.