Joseph Crabtree
Carlisle,Ohio
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communication Supervisor
American Medical Response
Dayton, OH
10.2016 - Current
- Responded quickly and calmly to emergency calls, screening inquiries and determining an appropriate response level based on established procedures.
- Trained new dispatchers on the use of dispatch equipment, communication protocols and other related duties.
- Managed multiple active incidents at one time by providing clear instructions and updates over the radio or phone lines.
- Developed strong working relationships with local police departments, fire stations, hospitals and other relevant entities.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Developed training programs related to communication topics such as public relations and crisis management.
- Managed multiple projects and tasks simultaneously while managing client expectations.
Emergency Medical Technician
Med-Trans, Inc.
Dayton, OH
09.2014 - 10.2016
- Remained level-headed and proactive during emergency situations.
- Utilized critical thinking skills to assess situations rapidly while making sound clinical decisions.
- Provided emergency medical treatment at the scene of accidents or other medical emergencies.
- Maintained accurate records of patient care services provided in accordance with documentation guidelines.
- Responded quickly and effectively during times of crisis or extreme stress.
Team Leader
Triumph Energy
Dayton, OH
08.2010 - 09.2014
- Managed store operations, including inventory control, budgeting and staff scheduling.
- Reviewed employee time sheets for accuracy before submitting payroll information.
- Supervised worker activities to consistently complete opening, closing and daily procedures.
- Resolved customer complaints in a timely manner while providing excellent customer service.
Education
Certification - Emergency Medical Technician
U.S. Army Academy of Health Sciences
Ft. Sam Houston, TX03-2005
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UTSkills
- Team Management
- Calendar Management
- Facilitating Focus Groups
- Program Development
- Communications Strategy
- Brand Management
- Crisis Management
- Project Management
Certification
- International Academy of Emergency Medical Dispatchers
- American Heart Association BLS for Health Care Providers
Timeline
Communication Supervisor
American Medical Response
10.2016 - Current
Emergency Medical Technician
Med-Trans, Inc.
09.2014 - 10.2016
Team Leader
Triumph Energy
08.2010 - 09.2014
Certification - Emergency Medical Technician
U.S. Army Academy of Health Sciences
Bachelor of Science - Business Administration
Western Governors University