Joseph Crane
Cedar Park,TX
Summary
Seasoned Global Fintech Sales Executive / Account Relationship Manager. Proven new business development and client management across multiple channels through all stages. Develops opportunities through collaborative consultative selling. Strong financial acumen to interpret, achieve and exceed revenue targets at a healthy margin.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Payments Business Analyst and Negotiator
PALADIN fs
Austin, TX
08.2023 - Current
- Analyzed existing Bank Vendor Payments contracts and processes to identify areas of improvement for negotiation.
- Prepared documentation summarizing findings from stakeholder meetings and contract analysis.
- Identified opportunities for cost savings and improved T's and C's through payments industry insight and win-win negotiations / initiatives.
Northam/Global Account Manager
INGENICO ePayments
04.2016 - 04.2023
- International Enterprise eCommerce Account Management
- Manage $700million+ Annual Portfolio
- (57 merchants)
- Manage relationship of internal and external partners coordinating boarding/integration/implementation teams
- 4 consecutive years of 0% account attrition
- Multiple RFP wins
- Quarterly Business Reviews, Consultative selling, $200million+ in New Upsells/ via product gap identification
- eCommerce, mCommerce, E-Wallets, Omni channel , Global Alternative Payment Methods, Bank Transfers, Fraud, PCI
- Established effective communication channels between internal teams and customers to ensure proper flow of information.
- Ethical pricing negotiation while protecting strong revenue at a healthy margin
National Account Director, E-commerce
Heartland Payment Systems
04.2015 - 04.2016
- National Enterprise Outside Sales ( POS Retail , E-commerce , M-Commerce )
- RFP/RFI Response Submissions/Oral presentations , Solutions , Omni–channel cross-border ., PCI
- Prospect , Create , educate , manage relationships , close ethical business at healthy margin
Director E-Commerce
Vantiv (Litle&Co.)
03.2014 - 04.2015
- National Enterprise Outside Sales ( E-commerce , M-Commerce )
- Value Added Solutions , Omni–channel consultative selling
- Fraud , PCI security
- Prospect , Create , Manage relationships and close ethical business at healthy margin
Business Development Executive
I.B.M.
10.2011 - 08.2013
- Global Payment Systems Gateway Software) (E-commerce, M-commerce) (SaaS) Software as a Service
- B2B Global, National, Regional, Enterprise Outside Sales , Omni Channel, Global Retail , Financial Sector , Government
- Relationship, Internal and Client Deal team management
- Create Sole Solution Proposals, SOW’s, cost sheets /GP margin, RFP/RFI Response Submissions/Oral presentations
- Manage / grow ethical relationships maintaining $50-$100million pipeline, close ethical client solutions at healthy margin
Senior Account Executive
Wells Fargo Merchant Services
Austin, TX
05.2010 - 10.2011
- Outside Merchant Services Sales and Service, E-commerce solutions
- 2010 Sales Reward Star Performer Award, - Lease / Sell Equipment
- Nurture and promote business banking products and ethical relationships at a healthy margin
Senior Account Executive
Century Payments (RBS Worldpay)
Austin, TX
02.2009 - 04.2010
- Outside Merchant Services Sales and Service, E-commerce, POS Systems
- 2009 Sales Reward Trip winner (Presidents Club)
- Advise/ educate and CLOSE new lead generated or self sourced customers at healthy profit margin
- Lease / Sell Equipment
Business Account Executive
CHASE PAYMENTECH / FIRST DATA CORP.
Austin, TX
10.2007 - 02.2009
- Outside Merchant Services Sales and Service, Lease / Sell Equipment
- Advise / educate and CLOSE new referred or self-sourced customers
- Nurture and promote business banking products and bank relationships
Wholesale Account Executive-/ Sr. Conventional Underwriter / Lock Desk Specialist
Countrywide
Austin, TX
08.2000 - 08.2003
- Outside Sales and Service
- Established Relationships with mortgage brokers
- Advise, Train and implement on best practices and mortgage loan programs and procedures
- A-Paper Underwriter , FNMA D.U, / Freddie L.P
- Credit report analysis / Loan Lock Desk Specialist
Skills
- Pipeline Development
- Sales Lifecycle Management
- CRM proficiency
- Solution selling
- Strategic Prospecting
- New Business Development
- Business Needs Assessment
- Customer Service
- Teamwork and Collaboration
- Problem-solving aptitude
References
References available upon request
Affiliations
- Proud Father , Family man.
- Accomplished Athlete , Artist , Community Volunteer.
Certification
Corporate Training in: Data Protection , AML , Covey “7 habits” , Corporate Harassment Training, Violence in The Workplace, Conflict Resolution training, Train The Trainer, Creative Training Techniques, Motivating Adults, Overcoming Objections,
(AMR Corp , IBM , Wells Fargo , JP Morgan Chase, Ingenico )
Languages
English
Native/ Bilingual
German
Elementary
Accomplishments
- United States Olympic Trials 1988: Soccer
-Semi-Professional Soccer (Competed in Soviet Union, Finland, England, Germany)
Timeline
Payments Business Analyst and Negotiator
PALADIN fs
08.2023 - Current
Northam/Global Account Manager
INGENICO ePayments
04.2016 - 04.2023
National Account Director, E-commerce
Heartland Payment Systems
04.2015 - 04.2016
Director E-Commerce
Vantiv (Litle&Co.)
03.2014 - 04.2015
Business Development Executive
I.B.M.
10.2011 - 08.2013
Senior Account Executive
Wells Fargo Merchant Services
05.2010 - 10.2011
Senior Account Executive
Century Payments (RBS Worldpay)
02.2009 - 04.2010
Business Account Executive
CHASE PAYMENTECH / FIRST DATA CORP.
10.2007 - 02.2009
Wholesale Account Executive-/ Sr. Conventional Underwriter / Lock Desk Specialist
Countrywide
08.2000 - 08.2003
Corporate Training in: Data Protection , AML , Covey “7 habits” , Corporate Harassment Training, Violence in The Workplace, Conflict Resolution training, Train The Trainer, Creative Training Techniques, Motivating Adults, Overcoming Objections,
(AMR Corp , IBM , Wells Fargo , JP Morgan Chase, Ingenico )