Joseph Cruz
Dallas,TX
Summary
Experienced Infantryman offering 3 years of experience with United States Army. Solid communication, planning and problem-solving abilities. Outstanding team collaboration and leadership skills. Knowledgeable mover driven to exceed expectations in all areas with resourcefulness and problem solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high demands days. There has never been a time where a team member or superior had to worry about me being late. When it comes to working i am very dependable and time management is a big deal to me.
Overview
6
6
years of professional experience
Work History
Infantryman
Army
El Paso, TX
01.2021 - 03.2023
- Trained continuously on weaponry, tactics and maneuvers to maintain mission readiness.
- Developed defensive positions to protect against enemy attacks.
- Moved quickly on foot carrying as much as [Number] pounds to reinforce formations and carry out attacks.
- Set up combat positions and deployed forward weaponry in support of overall combat mission.
- Coordinated fire support activities with other units on the battlefield.
- Operated successfully under wide range of lighting, weather and stress conditions to complete missions.
- Conducted training exercises to ensure proficiency in basic infantry skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Maintained accountability of assigned personnel, weapons, equipment and supplies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Cashier/Customer Service Representative
Wal-Mart Supercenter
Dallas, TX
01.2019 - 04.2019
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customers' questions and provided information on store procedures or policies.
- Stocked shelves with merchandise when needed.
- Built and maintained productive relationships with employees.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier/Customer Sales Representative
Fiesta Market
Dallas, TX
05.2018 - 10.2018
- Greeted customers promptly and responded to questions.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sheet Metal Duct Installer
TD Industries
Dallas, TX
05.2017 - 08.2017
- Secured ductwork with screws or rivets at designated points along its length.
- Installed metal ducts in accordance with blueprints and specifications.
- Communicated effectively with team members throughout job assignments.
- Fabricated and altered parts with metal hammers, punches, drills and shears.
- Drilled holes in ductwork for mounting supports and hangers.
- Connected exhaust hoods, fans, dampers, and other accessories as required.
- Prepared metals for industrial processes by cleaning, degreasing and removing impurities from raw materials.
- Achieved maximum efficiency by working with large crews to install ductwork in existing and new builds.
- Ensured that all safety regulations were followed during installation process.
- Operated heavy machinery to prepare metal products according to customer specifications.
Education
Infantryman - Military
United States Army Infantry School, Fort Benning
Fort Benning, GA06-2021
High School Diploma -
WW Samuell High School
Dallas, TX05-2019
Skills
- Tactical Operations
- Weapons Systems
- Managing Safety Gear
- Safety Guidelines
- Training Leadership
- Guest Services
- Customer Complaint Resolution
- Customer Service
- POS System Operation
- Duct Fabrication
- Product Assembly
- Attention to Detail
- Team Building
- Organization and Time Management
Languages
English
Full Professional
Spanish
Professional
Timeline
Infantryman
Army
01.2021 - 03.2023
Cashier/Customer Service Representative
Wal-Mart Supercenter
01.2019 - 04.2019
Cashier/Customer Sales Representative
Fiesta Market
05.2018 - 10.2018
Sheet Metal Duct Installer
TD Industries
05.2017 - 08.2017
Infantryman - Military
United States Army Infantry School, Fort Benning
High School Diploma -
WW Samuell High School
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