Joseph Damiani
Summary
Experienced with leadership in residential settings, focusing on community building and resident satisfaction. Utilizes effective conflict resolution techniques to maintain positive living environments. Track record of implementing efficient operational practices and fostering team collaboration.
Overview
13
13
years of professional experience
Work History
Intern
Damiani And Sun Solar Energy
03.2012 - 01.2015
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Monitored inventory, machines, tools and equipment to reduce project delays.
- Identified and resolved complex problems that affected business operations.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
Crew Member
Dunkin Donuts
04.2015 - 06.2016
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked flexible hours; night, weekend, and holiday shifts.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Maintained energy and enthusiasm in fast-paced environment.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Crew Member
Dunkin Donuts
02.2021 - 05.2021
- Provided excellent customer service by greeting customers and ensuring orders were fulfilled to meet expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
Resident Advisor
Transitions In Recovery
07.2021 - 01.2022
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Conducted tours, orientation and educational sessions for residents and families.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints and convey information about policy changes.
Lead Residential Advisor
PCS Mental Health
01.2023 - Current
- Supervised employees and provided feedback on performance.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Maintained individual records of emergency contacts and administrative support documentation for members
- Supported personal needs of the members dealing with diverse conditions.
- Strategized to improve resident care and satisfaction and held meetings with directors to advocate for member needs.
- Promoted positive relations between members and staff.
- Provided crisis management and intervention during emergency situations.
Education
Associate of Science - General Math And Science On A Biology Track
Rockland Community College
Suffern, NY01-2026
High School Diploma -
Clarkstown High School North
New City, NY06.2015
Criminal Justice
Clarkstown Youth Police Academy
New City, NY2015
Skills
- Maintaining safety
- Using hand tools
- Safe driving
- Teamwork
- Equipment Cleaning
- Telephone etiquette
- Interactive communication skills
- Customer engagement
- Delegation Skills
- Problem Solving
- Staff Supervision
- Multitasking Abilities
- Decision Making
- Adaptability and Flexibility
- Crisis Management
- Meal Preparation
Timeline
Lead Residential Advisor
PCS Mental Health
01.2023 - Current
Resident Advisor
Transitions In Recovery
07.2021 - 01.2022
Crew Member
Dunkin Donuts
02.2021 - 05.2021
Crew Member
Dunkin Donuts
04.2015 - 06.2016
Intern
Damiani And Sun Solar Energy
03.2012 - 01.2015
Associate of Science - General Math And Science On A Biology Track
Rockland Community College
High School Diploma -
Clarkstown High School North
Criminal Justice
Clarkstown Youth Police Academy
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