Joseph Dang
Everett,MA
Summary
I am a 23 year old based in Massachusetts with a desire to learn and advance my skills in engineering, troubleshooting, and team leadership.
Overview
5
5
years of professional experience
Work History
Team Leader/Cook
Shake Shack
Everett, MA
09.2023 - Current
- Monitoring daily workflow to ensure a steady work environment.
- Participates in regular meetings with management to provide constructive criticism.
- Lead cook of team.
- Mentors newly hired employees about kitchen etiquette and implements training on safety procedures in case of an emergency.
- Ensure a clean environment within the kitchen space free of safety hazards.
FOH Staff Member
Poke City Boston
Boston, MA
10.2022 - 08.2023
- Coordinated team activities and assigned tasks to ensure efficient completion of catering orders.
- Resolved customer complaints professionally to abide with company policy.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any inquiries they had about the restaurant's menu.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors after the store's closing time.
FOH & BOH Staff
Chick-fil-A
Duluth, GA
03.2021 - 02.2022
- Ensured compliance with all safety regulations in the workplace.
- Safely disposed of leftover food following health code guidelines.
- Prepared ingredients for cooking including portioning, chopping, and storing food before use.
- Maintained cleanliness of floors in the kitchen area throughout shift.
- Followed food safety standards and protocols.
Assistant Key Holder
T-Mobile
Canton, GA
01.2021 - 11.2021
- Maintained a daily stock on hand of the inventory.
- Assisted with unloading deliveries from vendors and stocking shelves accordingly.
- Follow up calls due to COVID to ensure the highest quality of service and to ensure any questions and concerns.
- Resolved customer complaints in a professional manner.
- Assisted in training new staff members on store policies and procedures.
Pizza Chef
Wegmans Food Markets
Medford, MA
06.2020 - 01.2021
- Maintained day to day front of house inventory to ensure the best turnaround time during lunch rush.
- Ensured safety and kitchenware regulations per Standard Operating Procedure.
- Handled majority of front face interaction to ensure customer needs and wants in a rapid manner.
- Organized kitchen equipment and supplies to ensure efficient workflow.
- Discarded expired food products in accordance with health regulations.
- Monitored oven temperatures and adjusted accordingly during baking process.
- Assisted in the preparation of dough for pizzas, including kneading, rolling, and cutting.
- Performed inventory checks to ensure adequate supply of ingredients on hand at all times.
Dishwasher
Flaming Grill and Supreme Buffet
Revere, MA
08.2019 - 03.2020
- Clean dishes and linen according to regulation.
- Prepared all material for pre-wash process.
- Monitored cleaning process and pulling items that need additional attention.
- Assisted co-workers in fulfilling their cleaning goals and meeting sanitary standards
- Followed all safety guidelines while handling sharp objects like knives or forks.
- Sanitized surfaces after each use following standard sanitation practices.
Education
High School Diploma - Culinary
Everett High School
Everett, MA06.2020
Skills
- Bilingual Knows English and Vietnamese
- Expertise in mentoring
- Tech-Savvy
- Excels in troubleshooting
- Extensive mechanical knowledge
Assessments
Mechanical knowledge — Proficient
Troubleshooting knowledge — Proficient
Team Leadership — Proficient
Timeline
Team Leader/Cook
Shake Shack
09.2023 - Current
FOH Staff Member
Poke City Boston
10.2022 - 08.2023
FOH & BOH Staff
Chick-fil-A
03.2021 - 02.2022
Assistant Key Holder
T-Mobile
01.2021 - 11.2021
Pizza Chef
Wegmans Food Markets
06.2020 - 01.2021
Dishwasher
Flaming Grill and Supreme Buffet
08.2019 - 03.2020
High School Diploma - Culinary
Everett High School