Joseph Davis-Flores
Evans,GA
Summary
To obtain a full-time position in the technology realm to help develop my technical skills.
Overview
15
15
years of professional experience
Work History
Technical Support Team Supervisor of Tier 2
TaxSlayer
Augusta, GA
11.2017 - Current
- Lead the efforts in a data migration.
- Troubleshooted network issues.
- Aided in the IT issues associated with the various issues of the computers.
- Debugged the software issues and fixed the issue or sent it to another team to fix.
- Answered and made calls dealing with technical support for their programs with TaxSlayer.
- Used platforms (Five9 and Genesys) to cater to our clients.
Flooring specialist
Home Depot
Evans, GA
01.2020 - 01.2022
- Provide installation of various flooring materials for customers.
- Measure and cut blinds or order specialty order at custom measurements and install.
Shift Leader, Bartender, Server
Chili’s
Evans, GA
03.2011 - 12.2017
- Managed the nightly bar service.
- Ensured each guest experienced excellent service, both as a server and as a shift lead, ensuring return visits.
- Motivated the employees during peak volume times, keeping the staff organized and on-task.
Education
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus
Largo, MASkills
- Software: Efficient in Microsoft Word, Excel, PowerPoint, and Digital Forensic tools
- Languages: Efficient in C, C, C#; Beginner in Python
- Operating Systems: Linux, Ubuntu, macOS, Windows
Timeline
Flooring specialist
Home Depot
01.2020 - 01.2022
Technical Support Team Supervisor of Tier 2
TaxSlayer
11.2017 - Current
Shift Leader, Bartender, Server
Chili’s
03.2011 - 12.2017
Bachelor of Science - Computer Networks and Cybersecurity
University of Maryland Global Campus