Joseph DeMarco
Center Barnstead
Summary
Results-driven Mitigation Manager with a proven track record in hazard mitigation and public safety. Expertise in team collaboration and business continuity ensures effective project oversight and risk management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mitigation Manager
Insurcomm Restoration
Portsmouth, NH
03.2023 - Current
- Oversaw mitigation projects from initiation to completion, ensuring adherence to safety protocols and company standards.
- Coordinated with cross-functional teams to streamline communication and improve project timelines.
- Conducted regular site inspections to assess risk factors and implement corrective measures effectively.
- Reduced claim costs by implementing effective mitigation strategies and streamlining processes.
- Negotiated favorable settlements with third-party providers on behalf of clients by leveraging deep knowledge of regulatory requirements and industry best practices.
Tow Truck Operator/Manager on Duty
TCB Towing
Raymond, NH
01.2021 - 10.2023
- Operated tow trucks to safely transport vehicles from accident sites and breakdowns.
- Conducted vehicle inspections to ensure compliance with safety regulations before towing operations.
- Executed maintenance checks on equipment, identifying issues for timely repairs and safety assurance.
- Implemented improvements in workflow processes, enhancing overall team efficiency and service delivery standards.
- Managed dispatch communications, coordinating responses to service requests efficiently.
- Assisted in training new operators on safety protocols and towing procedures.
Mitigation Technician
Insurcomm Restoration
Portsmouth, NH
10.2021 - 03.2023
- Conducted thorough assessments of water damage to determine restoration needs.
- Operated specialized equipment for drying and dehumidification processes.
- Implemented safety protocols to ensure compliance with industry regulations.
- Collaborated with team members to optimize workflow efficiency during recovery projects.
- Provided training to junior technicians on best practices in mitigation techniques.
- Documented project progress and maintained accurate records for insurance claims processing.
- Utilized problem-solving skills to address unforeseen challenges during restoration efforts.
Tow Truck Operator
TCB Towing
Raymond, NH
01.2019 - 01.2023
- Operated tow trucks to safely transport vehicles in compliance with local regulations.
- Conducted vehicle assessments and troubleshooting to ensure proper handling during towing.
- Coordinated recovery operations for stranded motorists, enhancing overall customer satisfaction.
- Managed on-site safety protocols to minimize risks during towing and recovery processes.
Mover
Wood Bros Moving and Storage
Portsmouth, NH
03.2015 - 01.2019
- Assisted in packing and loading items efficiently to ensure safe transportation.
- Operated moving equipment, including dollies and hand trucks, to streamline relocation processes.
- Collaborated with team members to optimize workflow during residential and commercial moves.
- Maintained inventory accuracy by tracking items loaded and unloaded from vehicles.
- Long-Haul transportation
Education
High School Diploma -
Exeter Adult Education
Exeter06-2022
Skills
- Incident command
- Public safety
- Hazard mitigation
- Environmental compliance
- Disaster recovery
- Business continuity
- Teamwork and collaboration
- Customer service
- Problem-solving
Certification
- OSHA 10
- Forklift Certified
- IICRC Water
- IICRC Trauma
Timeline
Mitigation Manager
Insurcomm Restoration
03.2023 - Current
Mitigation Technician
Insurcomm Restoration
10.2021 - 03.2023
Tow Truck Operator/Manager on Duty
TCB Towing
01.2021 - 10.2023
Tow Truck Operator
TCB Towing
01.2019 - 01.2023
Mover
Wood Bros Moving and Storage
03.2015 - 01.2019
High School Diploma -
Exeter Adult Education