Joseph Destefano
Orlando,FL
Summary
Delivery professional focused on efficiency, safety, and customer service across high-volume routes. Delivered 300+ packages, completed 180+ stops per shift, and maintained DOT compliance while adapting to traffic changes, route updates, and time-sensitive delivery windows.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Independent Contractor
Veho
Orlando, Florida
05.2026 - Current
- Delivered Veho last-mile packages using route app and delivery instructions.
- Provided customer service support, addressing inquiries and promptly returning calls to enhance customer satisfaction.
- Reviewed customer requests, resolved inquiries, and clarified specifications to ensure accurate order completion.
- Provided customer service support by answering questions and returning phone calls quickly.
- Verified parcel counts and conditions before loading Veho shipments.
- Communicated with Veho dispatch regarding delays, proactively addressing issues and coordinating route changes to maintain timely deliveries.
Delivery Driver
Heat Logistics LLC
Orlando, FL
10.2025 - Current
- Delivered goods punctually while strictly following speed limits and traffic regulations.
- Delivered 300+ packages efficiently across designated routes
- Transported and safely delivered items, minimizing risk of damage or loss.
- Assisted in loading and unloading packages, ensuring accurate handling at various locations.
- Navigated routes with relevant map programs and GPS system.
Independent Contractor
Uber
Orlando, FL
10.2025 - Current
- Delivered exceptional customer service, enhancing rider satisfaction during trips.
- Navigated city streets using GPS technology, ensuring timely arrivals.
- Adapted to changing traffic conditions and road closures, maintaining trip efficiency.
- Maintained vehicle cleanliness and ensured compliance with safety standards.
- Utilized Uber app for trip management and payment processing.
Delivery Driver
FP Delivery Inc.
Edison, New Jersey
10.2024 - Current
- Consistently deliver 350+ packages and complete 180+ stops per shift with precision and efficiency, demonstrating exceptional time management and route optimization skills
- Managed tight delivery windows and adapted quickly to changing routes, consistently meeting daily performance goals and enhancing service reliability
- Navigated complex delivery environments, including large condo buildings and residential complexes, ensuring accurate and timely package drop-offs to enhance customer satisfaction
- Operate both Commercial Delivery Vehicles (CDV) and step vans safely and confidently, adhering to all DOT regulations and maintaining a clean driving record
- DOT Certified with extensive knowledge of safety protocols, vehicle inspections, and compliance standards to ensure secure and lawful delivery operations
- Maintained high customer satisfaction through friendly interactions and proactive problem solving, reinforcing reliability and professionalism
Education
Bachelor of Science - Health Science
American Public University
Charles Town, WV11-2022
Skills
- Route optimization
- GPS navigation
- Parcel management
- Delivery compliance
- Package tracking systems
- Vehicle inspection
- Safety protocols
- Time management
- Process efficiency
- Problem solving
- Effective communication
- Customer interaction
- Attention to detail
Certification
- Bloodborne Pathogen - National CPR Foundation
- HIPPA - National American Learning Institute
Timeline
Independent Contractor
Veho
05.2026 - Current
Delivery Driver
Heat Logistics LLC
10.2025 - Current
Independent Contractor
Uber
10.2025 - Current
Delivery Driver
FP Delivery Inc.
10.2024 - Current
Bachelor of Science - Health Science
American Public University