Mia Winn
Xtreme M3asures LLC
Huntsville
20
years of professional experience
Results-oriented Project Manager experienced in client relationship building and project execution. Delivered high-quality outcomes through effective communication, strategic planning, and problem-solving skills. Focused on optimizing processes and enhancing customer satisfaction while adapting to dynamic environments.
Work History
Independent Contractor
5 Years 4 Months- Coordinated delivery logistics to ensure timely completion of orders.
- Optimized routes using GPS technology to enhance delivery efficiency.
- Managed customer interactions, resolving issues to maintain satisfaction levels.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Streamlined communication between teams for improved operational coordination.
- Developed strategies for maintaining compliance with safety and service standards.
Rideshare Driver
5 Years 4 Months- Delivered exceptional customer service, ensuring positive rider experiences and high satisfaction ratings.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted riders with loading/unloading luggage, enhancing overall customer satisfaction.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Utilized in-app tools to communicate with riders and provide timely updates on arrival times.
- Analyzed rider feedback to identify areas for service improvement, implementing changes to enhance experience quality.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Navigated efficiently using GPS technology to optimize routes and reduce travel time.
- Maintained a clean and safe vehicle, adhering to safety regulations and company standards.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Owner/Operator
5 Years 5 Months- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Managed day-to-day business operations.
- Established vendor relationships to negotiate contracts, improve supply chain efficiency, and reduce costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Independent Contractor
3 Years 1 Month- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed customer interactions, resolving issues to maintain satisfaction levels.
- Analyzed user feedback to gather input and identify areas for improvement.
- Implemented feedback mechanisms to enhance service quality and responsiveness.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Monitored performance metrics to identify areas for process improvement.
- Observed packing operations to verify conformance to specifications.
- Coordinated delivery logistics to ensure timely completion of orders.
- Optimized routes using GPS technology to enhance delivery efficiency.
- Developed strategies for maintaining compliance with safety and service standards.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Customer Service Cashier
6 Years 8 Months- Processed customer transactions efficiently, ensuring accurate cash handling and register balance.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and store policies.
- Implemented effective upselling techniques that improved overall sales performance.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels at the register, facilitating timely restocking of merchandise.
- Developed strategies for managing high-volume transactions during busy periods effectively.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Counted money in drawers at the beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Conducted inventory counts by adding each item in stock and documenting in the computer system.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Reconciled cash drawer at the start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
Sales Associate
2 Years 6 Months- Exceeded sales targets through effective customer engagement and product knowledge.
- Trained new associates on best practices in customer service and sales techniques.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Analyzed sales data to identify trends and inform promotional efforts.
- Collaborated with team members to optimize store operations and improve efficiency.
- Led initiatives to enhance customer experience, resulting in improved satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Temporary Sales Associate
1 Month- Delivered exceptional customer service, enhancing overall shopping experience for diverse clientele.
- Educated customers about product features, promoting informed purchasing decisions and satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive a positive impression of the business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created an inviting environment for customers by maintaining store organization and cleanliness.
- Collaborated with team members to execute visual merchandising standards, driving brand consistency and appeal.
- Developed strong rapport with customers and created positive a positive impression of the business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
Temporary Sales Associate Cashier
2 Months- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Assisted customers with product selection, providing knowledgeable recommendations based on needs.
- Operated point-of-sale system efficiently, processing transactions and handling cash accurately.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Implemented process improvements that enhanced checkout speed and customer satisfaction ratings.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Processed customer transactions efficiently using point-of-sale systems and cash handling procedures.
- Assisted customers with inquiries, providing exceptional service and product knowledge to enhance shopping experience.
- Maintained accurate cash drawer, ensuring all transactions were balanced at the the end of shift.
- Implemented streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
- Collaborated with inventory team to manage stock levels and restock merchandise during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged, and displayed merchandise to maintain store presentation.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Reduced processing errors by meticulously following transaction procedures.
Sales Associate
4 Years 1 Month- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in the store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Exceeded sales targets through effective customer engagement and product knowledge.
- Trained new associates on best practices in customer service and sales techniques.
- Implemented merchandising strategies to enhance product visibility and appeal.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Analyzed sales data to identify trends and inform promotional efforts.
- Collaborated with team members to optimize store operations and improve efficiency.
- Led initiatives to enhance customer experience, resulting in improved satisfaction ratings.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coins, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance by sharing best practices.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Participated in visual merchandising, creating attractive displays that stimulate customer interest and sales.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Contributed to a positive shopping environment by maintaining organized and welcoming store appearance.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created a positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
No Degree - Early Childhood Education
High School Diploma
- GearUp Scholarship Recipient
- Extracurricular Activities: Band fund aide, ROTC clean up our neighborhood,
- FBLA (Future Business Leaders of America) Member
- FEA (Future Educator of America) Member
- Computer Club Member
Skills
Client engagement
Workload management
Deadline adherence
Safety management
Vendor management
Client relationship building
Client communication
Customer support
Logistics optimization
Requirements gathering
Time management
Error correction
Safety compliance
Work inspections
Attention to detail
Records coordination
Data analysis
Search engine optimization
Route optimization
Xerox duplicating and data entry
Delivery documentation
Xerox proficiency
Decision-making
Critical thinking
Client engagement
Multitasking
Excellent communication
Task management
Microsoft Office expertise
Decision-making
Task management
Excellent communication
Analytical thinking
Timeline
Independent Contractor
DoorDash
04.2021 - CurrentRead More
Rideshare Driver
Lyft
04.2021 - CurrentRead More
Independent Contractor
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04.2021 - 05.2024Read More
Owner/Operator
Xtreme M3asures LLC
03.2021 - CurrentRead More
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Terrible Herbst Convenience Store
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College of Southern Nevada
No Degree from Early Childhood Education
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Canyon Springs Leadership And Law Preparatory High School
High School Diploma
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