Joseph Dies
Orange,TX
Summary
Driven professional with extensive experience as a Service Technician at Spectrum and as an Army Enlisted in the U.S. Army, showcasing exceptional troubleshooting skills and a customer-centric approach. Excelled in fast-paced environments, demonstrating a keen attention to detail and a proven ability to enhance customer satisfaction through efficient problem resolution.
Overview
20
20
years of professional experience
Work History
Service Technician
Spectrum
06.2007 - 06.2017
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Army Enlisted
U.S. Army
05.1997 - 06.2005
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
No Degree - Communications
Stephen F Austin State University
Nacogdoches, TXNo Degree - Transportation And Materials Moving
Army
Fort Leonard Wood, MO12.1997
No Degree - Computer Science
Lamar University
Port Arthur, TXHigh School Diploma -
Bridge City High School
Bridge City, TX06.1992
Skills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Troubleshooting skills
Timeline
Service Technician
Spectrum
06.2007 - 06.2017
Army Enlisted
U.S. Army
05.1997 - 06.2005
No Degree - Communications
Stephen F Austin State University
No Degree - Transportation And Materials Moving
Army
No Degree - Computer Science
Lamar University
High School Diploma -
Bridge City High School