Joseph Dill
Lawton
Summary
Experienced manager skilled in leading diverse teams in dynamic environments, consistently achieving results through effective resource utilization. Proven ability to adapt to new systems and techniques while maintaining a focus on detail and goal attainment. Recognized for supportive leadership style that fosters team collaboration and productivity.
Overview
3
3
years of professional experience
Work History
Associate
Goodyear
11.2025 - Current
- Monitored tire manufacturing equipment to maintain consistent product quality
- Inspected finished products for compliance with company and safety standards
- Followed workplace safety protocols and maintained a clean production environment
- Collaborated with team to achieve production quotas and meet deadlines
Manager
Whataburger
01.2025 - 10.2025
- Directed team of 15 employees to maintain smooth operations and foster high morale.
- Enhanced operational efficiency, resulting in increased productivity and reduced costs.
- Oversaw inventory management to reduce waste and improve profitability.
- Achieved customer satisfaction goals through prompt and friendly service delivery, enhancing overall customer experience.
- Maintained clean and safe environment in compliance with food safety regulations.
Contact Center Supervisor
City National Bank & Trust
07.2023 - 10.2025
- Coached employees regularly to improve performance and meet quality standards.
- Provided real-time assistance to agents for daily work-related challenges.
- Maintained professionalism during escalated customer situations to ensure satisfaction and loyalty.
- Trained and mentored new hires in operating procedures, call handling, and product knowledge.
- Communicated company products and services to deliver tailored experiences for clients.
- Formulated reports, conducted audits, and trained 40+ locations on protocols.
- Employed flexible management styles for diverse employee situations.
- Assisted operations and asset management based on board member instructions.
Education
Bachelor’s - Game Design
Full Sail University
Winter Park, FL01-2022
High School Diploma -
Robert E. Lee High School
Baytown, TX01-2016
Skills
- Customer management
- Sales Support
- Sales planning
- Customer Engagement
- Onboarding Assistance
- KPI management
- Data Analysis
- Process Improvement
- Team Collaboration
- Supply Chain Awareness
- Microsoft Office Suite
- Bilingual (Spanish/English)
- Effective Communication
- Conflict Resolution
- Goal Setting
Timeline
Associate
Goodyear
11.2025 - Current
Manager
Whataburger
01.2025 - 10.2025
Contact Center Supervisor
City National Bank & Trust
07.2023 - 10.2025
Bachelor’s - Game Design
Full Sail University
High School Diploma -
Robert E. Lee High School