SCOTT SUKSAMRARN

• Pick, pack, and ship customer orders accurately in fast-paced ecommerce fulfillment center.
• Maintain inventory accuracy and quality standards.
• Follow safety protocols and operational procedures.
• Meet productivity and efficiency targets.
• Work collaboratively with team members in high-volume order processing environment.
• Provided assistance to various departments to ensure seamless workflow and project completion.

Recognition: Employee of the Month - February 2026

• Resolved payroll, accruals, and benefits inquiries efficiently using Service Now.
• Exceeded performance metrics while adhering to customer service standards and SLAs.
• Assigned unassigned tickets to appropriate team members, ensuring timely resolutions.
• Supported new hire processes, including paperwork and orientation, for the People & Operations department.
• Coordinated team efforts to maintain HR policy compliance across all transactions.Delivered exceptional customer service through in-person interactions, showcasing professionalism.
• Led community engagement initiatives through QVC’s 'Together for Good' program.
• Led volunteer events with Ronald McDonald House and United Way, enhancing employee engagement.

• Conducted hands-on training for equipment operation, ensuring trainee competence and safety.

• Conducted comprehensive training sessions for new team members on fulfillment center operations and SOP adherence.
• Emphasized strict adherence to safety protocols during training and orientation sessions.
• Fostered a culture of operational excellence and safety awareness through engaging new hire orientations.

• Proficient in operating a range of equipment, including the Stock Picker, PE (Powered Pallet Jack), TSP (Turret Stock Picker), and sit-down forklift.
• Proficient in safely maneuvering forklifts in diverse warehouse environments, ensuring efficient loading, unloading, and movement of goods.
• Skilled in accurately picking and stacking products according to inventory specifications, while adhering to strict safety protocols, and maintaining a clean and organized workspace.
• Proven ability to conduct routine maintenance checks on forklifts to ensure optimal performance, contributing to smooth warehouse operations.

• Proficiently executed various roles within outbound operations, demonstrating versatility and adaptability.
• Responsibilities ranged from picking customer orders in the bin mods to accurately packing both single and multiple-piece customer orders.
• Proficiently handled the loading of trucks and adeptly sorted packages destined for diverse hubs.
• Proven track record in resolving packing and shipping exceptions with precision and efficiency.

• Company Overview: A 20+ year history of progressively responsible positions earned through proven performance.
• In partnership with Store Manager, oversaw Operations, Customer Service, Merchandising, and Human Resources for this 95,000 square foot store location with peak annual sales of $1 million.
• Daily management of sales floor, backroom, front end and cash office.
• Scheduled and managed up to 120 associates across 4 shifts per day to maintain adequate floor coverage within payroll budgets.
• Controlled/reduced expenses and maintained operating budgets.
• Monitored inventory to meet accuracy and shrink requirements, ensured deliveries were processed properly.
• Ensured adherence to cash control procedures: trained staff in correct register usage, managed bank deposits, safe funds, petty cash.
• Responsible for loss prevention and risk management: enforcing workplace safety and physical security, cash controls, and inventory controls.
• Ensured effective communications both within the store and between stores.

• Key duties similar to Lead positions below but with added responsibility for opening and closing the store.

• Rotated through several high-visibility, high-traffic departments (e.g., Electronics, Major Appliances, Health & Beauty) with increasing revenue and inventory exposure.
• All 'Lead' positions were supervisory positions with the authority to hire, fire and discipline.

• Directed service desk team, optimizing cashier performance and enhancing customer service standards.

• Managed cash register operations, maintaining accuracy and speed during peak hours.