Joanna Levine, MSC, PHR
Foley
Summary
PHR-certified professional with leadership experience in employee relations, investigations, coaching, and operational management. Proven ability to address employee concerns, conduct internal investigations, maintain compliance with policies, and support managers in performance and disciplinary matters. Skilled in developing and delivering training, improving workplace processes, and maintaining confidential documentation. Seeking to leverage expertise to support employee relations and HR operations at the University of Southern Alabama.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Associate
Rooms To Go
Pensacola
03.2025 - Current
- Onboarded and trained new sales associates, ensuring adherence to company policies and operational procedures.
- Coached and guided team members on performance, sales processes, and customer service best practices.
- Built strong relationships and trust with customers by providing personalized guidance and solutions.
- Maintained accurate and confidential records of sales transactions and employee training activities.
- Supported process improvements and internal communications to align team practices with organizational policies.
Branch Manager
Sherwin-Williams
01.2022 - 08.2024
- Led store operations, overseeing hiring, onboarding, training, performance management, and disciplinary processes.
- Conducted internal investigations related to workplace issues, policy violations, and performance concerns, maintaining confidentiality and thorough documentation.
- Drafted, reviewed, and finalized disciplinary and termination letters, ensuring accuracy and compliance with company policies.
- Conducted coaching sessions and performance reviews, ensuring fair and consistent application of policies.
- Developed training programs for team members to enhance employee engagement, skill development, and adherence to best practices.
Assistant Branch Manager
Sherwin-Williams
08.2019 - 02.2022
- Supported management in daily operations and employee relations matters, including coaching, scheduling, and performance tracking.
- Assisted with recruitment, onboarding, and training programs to ensure a competent and motivated workforce.
- Maintained accurate personnel records and documentation of employee performance, disciplinary actions, and operational compliance.
Graduate Management Trainee
Sherwin-Williams
08.2018 - 08.2019
- Rotated through key operational and HR functions, gaining experience in leadership, training, and employee engagement.
- Supported hiring, employee coaching, and performance evaluation processes.
- Assisted in process improvements and documentation for HR and operational compliance.
ESL Instructor (Remote)
Bibo Global
01.2016 - 01.2018
- Taught English language courses to students of diverse backgrounds, developing lesson plans and assessing performance.
- Provided individualized feedback and coaching to improve student performance and engagement.
- Maintained confidential records and reports on student progress and outcomes.
Education
Master of Science - Management Studies
The University of the West Indies
09.2021 - 05.2023
Bachelor of Science - International Relations, Human Resource Management
The University of the West Indies
09.2015 - 05.2018
Skills
- Employee Relations
- Conflict Resolution
- HR Policy Compliance
- Documentation
- Investigations
- Reporting
- Onboarding
- Training Programs
- Employee engagement
- Performance improvement strategies
- Ethics and compliance
Certification
- PHR - Professional in Human Resources, Human Resource Certification Institute (HRCI), 01/01/25, 800365388PHR
- Professional Researcher Certification, Collaborative Institutional Training Initiative (CITI), 01/01/23, 54070906
Timeline
Sales Associate
Rooms To Go
03.2025 - Current
Branch Manager
Sherwin-Williams
01.2022 - 08.2024
Master of Science - Management Studies
The University of the West Indies
09.2021 - 05.2023
Assistant Branch Manager
Sherwin-Williams
08.2019 - 02.2022
Graduate Management Trainee
Sherwin-Williams
08.2018 - 08.2019
ESL Instructor (Remote)
Bibo Global
01.2016 - 01.2018
Bachelor of Science - International Relations, Human Resource Management
The University of the West Indies
09.2015 - 05.2018