Joseph Dilorenzo
Houston
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Senior auto claims adjuster
AAA
Houston
03.2025 - Current
- Evaluated auto claims to determine coverage and liability.
- Communicated with policyholders to gather necessary claim information.
- Determined liability based on facts gathered from investigations.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Led customers through complex claim and repair processes, ensuring transparency, effective communication, and managed expectations at all stages.
- Managed multiple cases simultaneously while meeting established deadlines.
- Communicated effectively with policyholders, explaining claim processes and decisions clearly.
- Demonstrated Customer Service Excellence
Auto Claims Adjuster
AAA
Houston
01.2023 - 03.2024
- Evaluated auto claims for accuracy and compliance with in company regulations
- comprehensive interviews, scene investigations, & damage assessments to determine liability
- Negotiated settlements with claimants when appropriate.
- Guide customers through claims including repair processes, ensuring clear communication & managing expectations.Document claim notes accurately & maintain detailed claim files.
Front End Supervisor
Lowe's Home improvement
Baton Rouge
05.2022 - 12.2023
- Maintained store readiness with smooth completion of opening and closing tasks.
- Served customers by processing returns and exchanges, as well as helping individuals locate desired products.
- Kept service consistent by coordinating breaks and monitoring customer levels, pulling in extra team members to handle overflow.
- Coached and trained new employees procedures and company protocols.
- Oversaw budget to manage expenditures within approved amount.
- Managed cashiers, overseeing performance and promptly handling escalated issues.
- Observed areas to identify theft and shoplifting.
- Modeled exceptional customer service and engagement behaviors to team members.
- Purchased stock to maintain consistent supply of required items.
- Kept front end stocked, clean and ready for customer demands to boost team productivity.
Department Sales Floor Supervisor
Lowe's Home Improvment
Baton Rouge
09.2020 - 05.2022
- Enforced store policies and implemented corrective actions with employees.
- Helped management plan and implement successful advertising campaigns.
- Completed inventory cycle counts and audits to maintain accurate records.
- Minimized store losses by training team members how to spot and prevent theft.
- Authorized special actions for returns, exchanges and refunds.
- Achieved revenue targets by coaching employees on promotional strategies.
- Assisted with inventory control efforts by arranging cycle counts and identifying potential shrink points.
Shift Supervisor
Starbucks
Baton Rouge
10.2014 - 09.2018
- Maintained compliance with OSHA requirements with well-implemented safety standards.
- Trained and mentored team members in company policies and led by example to promote company mission and values.
- Communicated, trained and promoted quality standards to team members.
- Assessed team performance to encourage productivity.
- Developed new methods, improved monitoring and reduced deficiencies to boost quality.
- Troubleshot and resolved malfunctions to reduce downtime.
- Maintained safety log and coordinated safety drills.
- Executed cash management duties with POS and shift reports.
- Motivated employees to optimize team performance.
Education
High School -
JP Taravella
Coral Springs, FL 08.2008 - 05/2012
Skills
- Claims evaluation
- Case management
- Teamwork skills
- Effective communication
- Conflict resolution
- Works well independently
Timeline
Senior auto claims adjuster
AAA
03.2025 - Current
Auto Claims Adjuster
AAA
01.2023 - 03.2024
Front End Supervisor
Lowe's Home improvement
05.2022 - 12.2023
Department Sales Floor Supervisor
Lowe's Home Improvment
09.2020 - 05.2022
Shift Supervisor
Starbucks
10.2014 - 09.2018
High School -
JP Taravella
08.2008 - 05/2012