Jody Foglesong
Burtchville,USA
Summary
Experienced Master Mechanic with over 30 years of expertise in customer service consulting, vendor relations, following technical documentation, writing work orders, and inspecting work quality. Auto Claims Adjuster known for excellent customer service and adept at determining the level of loss for auto claims cases. Possess strong organizational and communication traits to effectively navigate complex situations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Endurance Warranty
02.2025 - Current
- Accelerated claims review process, ensuring timely payments and customer support.
- Negotiated with Service Departments to settle claims.
- Managed portfolio of claims from initiation to closure, ensuring all customer interactions were handled professionally.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Strengthened relationships with repair vendors, ensuring quality repairs at competitive prices.
- Achieved significant reductions in processing errors through meticulous attention to detail in claims documentation.
Auto Repair Shop Owner
Foglesong Automotive Services
03.2015 - 02.2025
- Maintained accurate records of all repairs and services performed on vehicles.
- Inspected completed jobs for accuracy prior to returning vehicles back to customers.
- Built a loyal customer base with exceptional communication skills, addressing concerns promptly and professionally.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the shop.
- Exceeded customer expectations with detailed explanations of repairs completed, ensuring transparency and trust in the service provided.
- Achieved cost savings for customers by recommending alternative repair options when appropriate without compromising quality or safety standards.
Master Mechanic
Garfield and Canal Service
12.1998 - 05.2014
- Demonstrated versatility in servicing a wide range of vehicle makes and models, catering to diverse customer needs and preferences.
- Diagnosed complex electrical issues within vehicle systems using specialized testing equipment, resolving problems effectively and efficiently.
- Maintained up-to-date knowledge of industry trends, attending training sessions and workshops to stay current on new technologies and repair techniques.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Analyzed vehicle data using advanced diagnostic equipment.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Education
Certification in Automotive Repair -
Grand Rapids C C
07.1995
Skills
- Vehicle diagnostics expertise
- Understanding of mechanical systems
- Auto repair proficiency
- Meticulous attention to detail
- Claims process communication
- Strategic issue resolution
- Comprehensive vehicle inspections
- Experience with multi-line communication systems
- Claims evaluation
- Efficient claims resolution
- Detailed inspection reporting
- Dedicated work ethic
Certification
- ASE Master Automobile Technician
- ASE Service Consultant
- Michigan State Master Automobile Technician
- Michigan State Breath Alcohol Interlock Device
- Esco Air Conditioning 609 Certification
Timeline
Auto Claims Adjuster
Endurance Warranty
02.2025 - Current
Auto Repair Shop Owner
Foglesong Automotive Services
03.2015 - 02.2025
Master Mechanic
Garfield and Canal Service
12.1998 - 05.2014
Certification in Automotive Repair -
Grand Rapids C C
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