Patricia Mason
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Auto Claims Adjuster
Wawanesa General Insurance
01.2024 - Current
- Assisted in processing auto insurance claims by gathering necessary documentation.
- Evaluated damage assessments to determine coverage eligibility and claim validity.
- Collaborated with clients to obtain information required for claim resolution.
- Utilized claims management software to track claim progress and updates.
- Conducted thorough investigations of claims to identify fraudulent activities.
- Communicated with repair shops and service providers for cost estimates and repairs.
- Documented all findings in concise reports.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
Customer Service Advocate
Bank of America
11.2015 - 06.2023
- Provided exceptional customer service by resolving inquiries and issues efficiently.
- Assisted clients with account management, ensuring accurate information and timely updates.
- Utilized banking software to process transactions and maintain customer records accurately.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Monitored performance metrics to identify areas for improvement in service quality.
- Trained new staff on company policies, procedures, and effective communication techniques.
Education
High School Diploma -
Jordan High School
Long Beach, CA06.2011
Skills
- Claims handling
- Policy interpretation
- Claims investigation
- Insurance regulations knowledge
- Risk assessment
- Billing
- Multi-line phone system
- Fraud detection
- Claims investigations
- Customer service expertise
- Appointment scheduling
- Appointment coordination
- Repair cost estimation
- Vehicle inspections
- Auto damage appraisal
- Knowledgeable in software
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Critical thinking
- Professionalism
Timeline
Auto Claims Adjuster
Wawanesa General Insurance
01.2024 - Current
Customer Service Advocate
Bank of America
11.2015 - 06.2023
High School Diploma -
Jordan High School