Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tonya Jandran

Brewton,AL

Summary

Seasoned Auto Claims Adjuster with a 20-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies. Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits. Detail-oriented Auto Damage Appraiser offering 20 years of appraisal experience. Strong knowledge of insurance processes and documentation. Communicative and assertive with commitment to accurate and timely appraisals. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Auto Damage Appraiser position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Auto Claims Adjuster

DJ's Paint And Body Inc
06.2005 - 12.2023
  • Kept current on insurance regulations, laws, policies and procedures.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Contributed to continuous improvement initiatives within the department by sharing insights gained from personal experience and ongoing professional development activities.
  • Assessed complex claims and accurately determined value of damages.
  • Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
  • Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
  • Managed a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
  • Created detailed assessments of damages to property and vehicles.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
  • Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
  • Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Resolved problems, improved operations and provided exceptional service.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Developed strong communication and organizational skills through working on group projects.

Education

Associate of Applied Science - Finance / Marketing

Jefferson Davis Community College
Brewton, AL
06.1993

High School Diploma -

W S Neal High School
East Brewton, AL
05.1991

Skills

  • Vehicle Inspection
  • Customer service expertise
  • Multi-line phone system
  • Vehicle inspections
  • Claims Handling
  • Inspection documentation
  • Claims process explanation
  • Auto damage appraisal
  • Estimate Preparation
  • Damage Assessment
  • Bookkeeping
  • Appointment Scheduling
  • Insurance regulations knowledge
  • Repair Cost Estimation
  • Technical knowledge
  • Proficient in CCC Estimating Software
  • Onsite inspection skills
  • Knowledgeable in CCC Estimating Software
  • Appointment Coordination
  • Damage assessments
  • Customer Relations
  • Friendly, Positive Attitude
  • Computer Skills
  • Good Telephone Etiquette
  • Supervision and leadership
  • Attention to Detail
  • Multitasking
  • Organization
  • Microsoft Word
  • First Aid/CPR
  • Multitasking Abilities

Timeline

Auto Claims Adjuster

DJ's Paint And Body Inc
06.2005 - 12.2023

Associate of Applied Science - Finance / Marketing

Jefferson Davis Community College

High School Diploma -

W S Neal High School
Tonya Jandran