Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Doyle

Sheridan,Michigan

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to start part time position. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Quality Control Inspector

Mersen USA
04.2023 - Current
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collaborated with production staff to establish and meet quality standards
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Completed precise measurements using special tools.
  • Performed root cause analysis to identify and resolve defects, improving quality standards.
  • Examined products for imperfections and defects.
  • Recorded inspection and test results on data sheets.
  • Utilized quality control software to track and analyze product data.

Youth Sports Referee

Greenville Recreation Center
09.2023 - 10.2023
  • Demonstrated and promoted enthusiasm, sportsmanship and achievement in sport.
  • Communicated and enforced league and game rules.
  • Compiled and maintained record-keeping related to each game.
  • Officiated games according to set rules and with fairness and respect to participants and spectators.
  • Promoted good sportsmanship among players.
  • Communicated with fans, coaches, players, and other umpires.

Quality Cmm Programmer

Knape & Vogt Manufacturing
03.2014 - 05.2023
  • Calculated dimensions, tool selection and machine speeds from new orders.
  • Studied blueprints to understand specifications and adjusted machines to produce quality parts.
  • Programmed various computer numerically controlled tools to accurately produce parts according to specifications.
  • Collaborated with engineering team to optimize CNC machining processes.
  • Identified required reference points, paths and hole locations for pieces.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.

Youth Sports Coordinator

Greenville Recreation
04.2016 - 09.2019
  • Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
  • Paired individuals to achieve best fit for athletic and academic programs.
  • Monitored program performance and outcomes for successful delivery of services.
  • Participated in community events to promote services and engage with public.
  • Supervised sporting events, Providing a fun and safe place for kids to participate in.
  • Ran sports clinics so that I could teach all the kids all of the skills I was taught over the years of participating in sports.

Customer Service Associate

Ace Hardware
11.2016 - 08.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Solved problems with products and services by providing customers with technical support.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Shipping and Receiving Coordinator

Artiflex
09.2011 - 03.2014
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Transported materials and items from receiving or production areas to storage or to other designated areas using conveyors, dollies and other motorized or manual transportation equipment.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Orchestrated routing by producing accurate shipping documentation and package labels.
  • Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.

Education

No Degree -

Grand Rapids Community College
Grand Rapids, MI
11.1994

Skills

  • Recordkeeping
  • Dispute Mediation
  • Stocking and Receiving
  • Truck Unloading
  • Retail Store Operations
  • Customer Assistance
  • Teamwork and Collaboration
  • Teamwork
  • Store Opening and Closing
  • Relationship Building
  • Team Collaboration
  • Product Merchandising
  • Customer RMA Management
  • Compliance Enforcement
  • Non-Destructive Testing
  • Product Inspection
  • Blueprint Interpretation
  • Inspection Documentation
  • Employee Supervision
  • Non-Conformance Reporting
  • Customer Support

Timeline

Youth Sports Referee

Greenville Recreation Center
09.2023 - 10.2023

Quality Control Inspector

Mersen USA
04.2023 - Current

Customer Service Associate

Ace Hardware
11.2016 - 08.2018

Youth Sports Coordinator

Greenville Recreation
04.2016 - 09.2019

Quality Cmm Programmer

Knape & Vogt Manufacturing
03.2014 - 05.2023

Shipping and Receiving Coordinator

Artiflex
09.2011 - 03.2014

No Degree -

Grand Rapids Community College

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Joseph Doyle