Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Dozier

Bay Shore

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the fast food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled Kitchen Manager knowledgeable about best practices, safe food handling, and inventory management. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Forward-thinking Manager with project management experience in manufacturing environments. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Retail professional with focus on delivering high-quality customer service and efficient store operations. Brings valuable experience in managing inventory, assisting customers, and maintaining store standards. Known for excellent teamwork and adaptability to changing store needs. Reliable in achieving operational goals while fostering collaborative work environment.

Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.

Overview

8
8
years of professional experience

Work History

Barista

Perfect Pasta & Gelato Cafe
Bay Shore, NY
10.2025 - 03.2026
  • Prepared a variety of coffee beverages following standardized recipes and customer preferences.
  • Maintained cleanliness and organization of workstations to ensure operational efficiency.
  • Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
  • Assisted in developing seasonal drink menus, integrating customer feedback and trending flavors.
  • Monitored inventory levels, placing orders to replenish supplies as needed for smooth operations.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.

Customer Service Associate/Cashier

Target
Bay Shore, NY
09.2023 - 01.2025
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction.

Store Associate

Lidl US
Commack, NY
07.2022 - 11.2023
  • Coordinated customer service efforts to enhance shopping experience and resolve inquiries promptly.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Trained new associates on operational procedures and effective customer engagement techniques.
  • Implemented merchandising strategies to optimize product placement and drive sales performance.
  • Streamlined checkout processes, improving transaction efficiency and reducing customer wait times.

Kitchen Manager

Chipotle
Lindenhurst, NY
09.2018 - 10.2020
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Oversaw food preparation and monitored safety protocols.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Education

High School Diploma -

Bay Shore Senior High School
Bay Shore, NY
06-2019

Associate of Science - Biology

Suffolk County Community College
Selden, NY
04-2021

Skills

  • Very Good Customer Service
  • Quality control
  • Friendly and outgoing
  • Time management
  • Attention to detail
  • Team player
  • Cleanliness
  • Safe food handling
  • POS systems

Timeline

Barista

Perfect Pasta & Gelato Cafe
10.2025 - 03.2026

Customer Service Associate/Cashier

Target
09.2023 - 01.2025

Store Associate

Lidl US
07.2022 - 11.2023

Kitchen Manager

Chipotle
09.2018 - 10.2020

High School Diploma -

Bay Shore Senior High School

Associate of Science - Biology

Suffolk County Community College