Julian RAMOS-GERARD
Lowell,United States
Summary
Professional technician with robust experience in equipment maintenance and repair. Proven ability to identify and resolve mechanical problems efficiently, ensuring minimal downtime. Known for collaborative teamwork and adaptability, consistently delivering high-quality results in dynamic settings.
Experienced with diagnosing and repairing mechanical systems to ensure efficient operation. Utilizes advanced troubleshooting skills to address and resolve technical issues promptly. Track record of applying comprehensive knowledge of machinery and tools to maintain optimal equipment performance.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Sr.Arial Lift Service Technician
CMC North America
Salem, NH
04.2022 - Current
- I repair and service the lifts and stump grinders also take care of road calls if needed
- Diagnosed and repaired equipment failures to ensure optimal performance and safety compliance.
- Conducted routine maintenance on various machinery, enhancing reliability and reducing downtime.
- Collaborated with team members to streamline repair processes, improving workflow efficiency.
- Trained junior technicians on equipment handling and safety protocols, fostering a knowledgeable workforce.
- Resolved technical issues rapidly, minimizing disruptions to service operations and customer satisfaction.
- Analyzed service reports to identify recurring problems, driving targeted improvements in repair strategies.
- Explained diagnostic findings to customers and outlined repair or service options.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
General Manager
Jiffy lube
Salem, NH
06.2017 - Current
- I am a manager my task are admin and employee relations and I run a service center when I am the head mechanic and I replace motors for all the jiffy lubes around and any repairs including welding ,brakes ,suspension, tires ,diagnostic, and electrical all around repairs ,alignments
Mechanic
Meineke Car Care
Salem, NH
04.2010 - 06.2017
- General mechanic Exhaust work ,brakes ,suspension, motor rebuild and replacements advance engine repair, electrical and diagnostic, tires ,alignments state inspections
Education
Ged -
Northern Essex Community College
Haverhill, MASkills
- Low Voltage
- Hydraulics
- Management
- Brake Repair
- Automotive Repair
- Tire Service
- Fabrication
- Mechanic Experience
- Vehicle Maintenance
- Electrical Experience
- Retail Sales
- Suspension
- Plasma Cutting
- Transmissions
- A/C service
- Air Brake
- Very good customer service
- Profit & Loss
- Oil Change
- Welding
- Auto Estimating
- Facilities Maintenance
- Equipment Repair
- Microsoft Word
- Service Technician Experience
- Automotive Diagnostics
- Mechanical Knowledge
- Alignment
- Diesel Engine Repair
- State inspection/inspector
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- Diagnostic testing
- Heavy lifting
- Professional and courteous
- Mechanical aptitude
- Hand tool expertise
- Quality assurance
- System installation
- Equipment inspection
- Diagnostics expertise
- Customer relationship management
Accomplishments
IPAF Certified #0023028
Certified Vehicle mounted Arerial Lift Inspector of Insulated and non insulated #93091
DOT Medical Card 4/8/28
Certification
- State inspection license January 2011 to Present Stafty state inspections on vehicles
- Driver's License
Timeline
Sr.Arial Lift Service Technician
CMC North America
04.2022 - Current
General Manager
Jiffy lube
06.2017 - Current
Mechanic
Meineke Car Care
04.2010 - 06.2017
Ged -
Northern Essex Community College
Military Service
E-6 | United States Army | United States May 2006 to April 2015 Description 91 b light wheeled and heavy wheeled mechanic