Joseph Duncan
Bradenton,FL
Summary
Dynamic Store Manager with over 9 years of experience in optimizing store operations and driving customer satisfaction. Expertise in staff training, inventory control, and implementing effective merchandising strategies to achieve sales targets.
Overview
9
9
years of professional experience
Work History
Store Manager
Goodwill Manasota
Bradenton, FL
03.2017 - Current
- Oversaw daily store operations to ensure efficient workflow and optimal customer service.
- Managed inventory control processes, reducing excess stock and improving turnover rates.
- Trained and mentored staff on operational procedures and customer engagement strategies.
- Implemented visual merchandising standards to enhance product displays and increase sales.
- Developed and enforced policies to maintain compliance with safety and regulatory requirements.
- Analyzed sales data to identify trends, informing strategic decisions for inventory purchasing.
- Led team meetings focused on performance goals, fostering a collaborative work environment.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Education
No Degree - Auto Mechanics
Manatee VOTEC
Bradenton, FLHigh School Diploma -
Manatee High
Bradenton, FL1989
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Store opening and closing
- Training and mentoring
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Cash management
- Shift scheduling
- POS systems
- Staff management
Timeline
Store Manager
Goodwill Manasota
03.2017 - Current
No Degree - Auto Mechanics
Manatee VOTEC
High School Diploma -
Manatee High