JOSEPH DURAN
Perris,CA
Summary
Dynamic operations leader with over 20 years of experience driving revenue growth and optimizing multi-site logistics. Proven track record of enhancing service delivery and customer retention through strategic team development and process improvements, directly contributing to organizational success.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Route Supervisor
ALSCO UNIFORMS
03.2024 - Current
- Lead and supervise Route Sales and Service Representatives while managing daily operations, customer relationships, employee performance, and service delivery. Drive operational excellence through coaching, accountability, safety compliance, and continuous process improvement.
- Manage daily route operations, territory assignments, scheduling, and workload balancing to maximize efficiency.
- Supervised, coached, and developed Route Sales and Service Representatives, enhancing productivity and customer satisfaction.
- Monitor operational metrics, including route profitability, customer retention, service quality, and revenue performance.
- Built and maintained strong customer relationships, resolving service issues to enhance account satisfaction.
- Conduct field observations and performance evaluations to identify opportunities for improvement.
- Ensure compliance with company policies, safety standards, and DOT regulations.
- Partner with leadership to execute business strategies focused on growth, operational efficiency, and customer retention.
- Recruit, onboard, train, and mentor employees while providing performance feedback and career development support.
- Supported revenue growth through account development and identification of upselling opportunities.
Service Supervisor
CINTAS CORPORATION
Ontario, California
07.2021 - 03.2024
- Managed a customer-focused service team responsible for route operations, employee performance, safety compliance, and customer satisfaction. Provided leadership, coaching, and operational oversight to achieve company objectives.
- Key Responsibilities & Achievements
- Led and developed service associates by fostering a culture of safety, accountability, teamwork, and performance excellence.
- Managed route representatives to optimize route structures and ensure adherence to productivity standards and driver compliance.
- Oversaw payroll, inventory control, and contract renewals while monitoring profitability and departmental performance metrics.
- Resolved customer concerns while maintaining strong relationships with key accounts.
- Negotiated contract renewals and supported business growth through customer retention and account expansion.
- Trained employees in sales techniques and customer service, enhancing operational best practices across the team.
- Trained drivers in safety practices and ensured DOT compliance.
Sales Representative
FRITO-LAY, INC.
Bloomington, California
03.2016 - 07.2021
- Managed sales, merchandising, inventory, and customer relationships across major retail accounts, supporting business growth through strategic product placement and promotional execution.
- Cultivated partnerships with store management to enhance sales performance and customer satisfaction.
- Delivered exceptional customer service while consistently achieving company sales objectives.
- Advised on promotions, displays, and product strategies, identifying opportunities to maximize sales.
- Managed inventory, product ordering, and merchandising standards across assigned accounts.
- Key Responsibilities & Achievements
Route Logistics Manager / Currency Processing Supervisor / Vault Supervisor
BRINK'S, INC.
San Bernardino, California
01.2009 - 03.2016
- Managed secure logistics operations with responsibility for personnel leadership, route optimization, security compliance, financial controls, and operational improvements.
- Directed daily operations involving route logistics, cash processing, security procedures, and workforce management.
- Implemented process improvements that reduced operational risk and increased efficiency.
- Developed strategies that enhanced service performance and controlled operational costs.
- Managed inventory controls ensuring compliance with security policies and procedures.
- Supervised employees to foster teamwork and accountability within operations.
- Key Responsibilities & Achievements
Education
GED -
Chaffey High School
01-2001
Business Administration Coursework -
Riverside Community College
Skills
- Logistics management
- Operations & Team Leadership
- Performance Management
- Safety & Regulatory Compliance
- Process Improvement
- Workforce scheduling
- Training development
- Inventory Management
- Budget management
- Service Agreement Management
- Account Development
- Relationship management
Certification
- Certified Smith System Driver Trainer & Driver Evaluator
- OSHA Safety Training
- DOT Compliance & Driver Management
- Cintas Supervisor Effectiveness Training
- Cintas Route Management Program
- Cintas Sales Skills Training
- Cintas Hiring & Interviewing Training
- Frito-Lay District Safety Captain
- Frito-Lay Route Trainer Certification
- Frito-Lay Sales Training & Premier Certification Programs
- Brink's Leadership Development Program
- Microsoft Office Suite
- Salesforce
- Fleet Operations
Timeline
Route Supervisor
ALSCO UNIFORMS
03.2024 - Current
Service Supervisor
CINTAS CORPORATION
07.2021 - 03.2024
Sales Representative
FRITO-LAY, INC.
03.2016 - 07.2021
Route Logistics Manager / Currency Processing Supervisor / Vault Supervisor
BRINK'S, INC.
01.2009 - 03.2016
GED -
Chaffey High School
Business Administration Coursework -
Riverside Community College