Joseph E Cousin
Clayton,NC
Summary
Results-driven Account Supervisor with a focus on customer satisfaction, strategic planning, and team management. Enhanced service delivery while managing high-priority accounts and fostering long-term client relationships.
Detail-oriented Account Supervisor, overseeing [Number] high-profile [Type] accounts simultaneously with flawless financial oversight and strategic marketing plans. Customer-focused leader in new client acquisition and retention through strategic planning and meticulous accounting. Collaborative supervisor with motivational leadership and innovative team accountability safeguards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Dedicated Account Supervisor
J.B. Hunt
Goldsboro, NC
09.2014 - 05.2018
- Managed client accounts to ensure satisfaction and resolve issues effectively.
- Developed strategic plans to enhance service delivery and operational efficiency.
- Collaborated with cross-functional teams to streamline processes and improve communication.
- Analyzed account performance metrics to identify areas for improvement and growth.
- Established strong relationships with clients, driving retention and long-term partnerships.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
Fleet Manager
JB Hunt Transportation
Stockton, CA
11.2008 - 09.2014
- Streamlined fleet operations, optimizing route efficiency and reducing operational costs.
- Managed maintenance schedules, ensuring vehicle reliability and compliance with safety regulations.
- Developed training programs for drivers, enhancing performance and adherence to safety protocols.
- Implemented tracking systems for vehicle usage, improving asset management and accountability.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Enhanced overall fleet safety through rigorous compliance with regulatory standards and implementation of best practices in risk management.
- Optimized routing plans based on real-time traffic data analysis which resulted in decreased travel time during peak hours.
Fleet Manager
JB Hunt Transportation
Stockton, CA
07.2002 - 12.2007
- Analyzed fleet performance data, identifying trends to inform strategic decision-making and resource allocation.
- Coordinated cross-functional teams to enhance communication across logistics and transportation departments.
- Led initiatives to improve fuel efficiency, contributing to sustainability goals and cost reduction efforts.
- Mentored junior staff on best practices in fleet management, fostering a culture of continuous improvement.
- Provided all drivers with pertinent safety materials regarding rules and regulations.
- Maintained accurate driver information for delivery scheduling.
- Coordinated safety meetings to educate team members on best practices to mitigate hazard opportunities.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
Education
No Degree - Transportation
University of Arkansas
Fayetteville, Arkansas, AR01-2010
Associate of Arts - Accounting And Finance
West Los Angeles College
Culver City, CA07-1974
Skills
- Customer relations
- Goals and performance
- Strategic planning
- Quality assurance
- Operations
- Teamwork and collaboration
- Multitasking
- Team management
- Operations management
Certification
- Certified Distribution Supervisor - JB Hunt Transportation Dedication 08/2014 - 05/2018
- Certified Fleet Manager - JB Hunt Transportation Intermodal 11/2008 - 08/2014
- Certified Fleet Manager - JB Hunt Transportation Intermodal 07/2002 - 12/2007
Timeline
Dedicated Account Supervisor
J.B. Hunt
09.2014 - 05.2018
Fleet Manager
JB Hunt Transportation
11.2008 - 09.2014
Fleet Manager
JB Hunt Transportation
07.2002 - 12.2007
No Degree - Transportation
University of Arkansas
Associate of Arts - Accounting And Finance
West Los Angeles College