JOSEPH ELLIOTT
Chicago,IL
Summary
Dynamic bartender with extensive experience at high volume venues, excelling in beverage knowledge and conflict resolution. Proven ability to enhance customer loyalty through exceptional service and effective communication. Skilled in point-of-sale operations, consistently ensuring a welcoming atmosphere while managing high-volume shifts with professionalism and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender
Branding Iron Bar and Grill
Bridgeview, IL
08.2024 - 05.2025
- Prepared and served a variety of drinks to customers efficiently.
- Maintained cleanliness of bar area and equipment throughout shifts.
- Engaged with customers to create a welcoming atmosphere at the bar.
- Processed payments and handled cash register transactions accurately.
- Collaborated with kitchen staff to coordinate food and drink orders seamlessly.
- Established relationships with regular patrons to enhance customer loyalty.
- Followed safety and health regulations while serving beverages promptly.
- Performed opening and closing duties including restocking supplies.
Bartender Shift Manager
O'Callaghan's
Chicago, USA
08.2022 - 06.2024
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Interacted with patrons to insure their enjoyment and the bar's benefit.
- Operated point-of-sale system accurately for processing payments from customers.
- Kept bar organized and clean during busy hours.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Utilized strong salesmanship skills to upsell drinks and appetizers.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
- Worked closely with wait staff to communicate customer needs during busy shifts.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
Server
O'Callaghan's
Chicago, USA
02.2021 - 06.2024
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Completed closing duties.
Door Host/Head Of Security
O'Callaghan's
Chicago, USA
03.2019 - 06.2024
- Provided efficient and courteous service to customers at all times.
- Greeted all incoming customers.
- Coordinated seating and capacity for three floors simultaneously.
- Screened incoming patrons for signs of intoxication and used skills learned from Basset training to handle accordingly.
- Was responsible for the safety and security of up to 250 patrons and multiple staff members.
- Trained all new door staff.
- Assisted servers, bartenders and kitchen staff with whatever needs they had during busy shifts.
Education
Diploma - General
Hubbard High School
Chicago, IL08.2001
Skills
- Point-of-sale operation (Aloha and Toast)
- Beverage knowledge
- Communication skills
- Time management
- Conflict resolution
- Professional appearance
- Outgoing personality
- Team player attitude
- Hospitality service expertise
- Anticipating guest needs
Certification
Basset
Accomplishments
I had the privilege of being interviewed by the Bar Banter Chicago Podcast, and was featured in an ad for The Branding Iron Bar and Grill.
References
References available upon request.
Timeline
Bartender
Branding Iron Bar and Grill
08.2024 - 05.2025
Bartender Shift Manager
O'Callaghan's
08.2022 - 06.2024
Server
O'Callaghan's
02.2021 - 06.2024
Door Host/Head Of Security
O'Callaghan's
03.2019 - 06.2024
Diploma - General
Hubbard High School
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