Joseph Ellis
Las Vegas
Summary
IT Professional with over 12 years of extensive expertise in both hardware and software domains, specializing in Linux, Windows Server, and web technologies. Demonstrates a visionary approach to leveraging innovative solutions that enhance system reliability and boost productivity, while fostering collaborative teamwork and strategic problem-solving. Dedicated to driving seamless operations and supporting company success through advanced technical skills and a commitment to continuous improvement.
Overview
13
13
years of professional experience
Work History
Systems Support Specialist
Medata
Irvine, CA
01.2024 - Current
- Manage team supporting 400+ employees, ensuring seamless operations and technical support.
- Identify and resolve software/hardware issues, enhancing system reliability and user satisfaction.
- Regularly review Jira tickets for timely resolutions, improving response efficiency.
- Troubleshoot and solve employee IT issues, minimizing downtime and boosting productivity.
- Perform routine system maintenance remotely, preventing potential disruptions.
Low Code Engineer
Infinteon Technologies
El Segundo, CA
09.2022 - 06.2023
- Developed internal apps with Outsystems, enhancing manufacturing processes and efficiency.
- Configured Windows web servers, optimizing Outsystems environment for seamless operations.
- Utilized HTML, SQL, JavaScript, CSS, and JSON, ensuring robust application functionality.
- Managed tasks with Azure DevOps and Jira, improving project tracking and team collaboration.
Lead Programmer
Powerful Systems
Los Angeles, CA
01.2022 - 05.2022
- Responsible for programming smart homes primarily using Lutron, and Crestron.
- Provided integration documentation to any third-party integrators.
- Supervised electrical employees on job sites.
Programmer / IT Support / Accounting
EGADS
Las Vegas, NV
12.2016 - 07.2021
- Developed custom LED scripts for casinos using Python and Madrix, enhancing visual displays.
- Programmed Novastar LED screens, optimizing display performance across multiple venues.
- Resolved IT issues for staff, ensuring seamless operations and minimizing downtime.
- Managed Active Directory and Office365, supporting efficient IT infrastructure management.
- Assisted in Quickbooks migration, improving accounting processes and data accuracy.
Field Engineer
ExpertCom
Las Vegas, NV
01.2016 - 12.2016
- Resolved network issues, installed networks, and terminated cables, enhancing system reliability.
- Installed and maintained CCTV and IP cameras, improving security infrastructure.
- Configured routers and switches, collaborating with helpdesk to optimize Cisco devices.
- Conducted network surveys, ensuring comprehensive coverage and performance.
- Managed fiber optic installations, contributing to faster data transmission.
System Architect
LightSpeed Virtual Training
Las Vegas, NV
01.2013 - 12.2015
- Designed virtual training systems aligning with client needs, boosting user engagement by 40%
- Integrated e-commerce solutions, enhancing transaction efficiency and client satisfaction
- Facilitated API integration discussions, improving system compatibility and user experience
- Utilized AWS S3 for cloud storage, ensuring data reliability and accessibility
- Provided third-tier support, resolving complex issues and maintaining system stability
Education
Bachelor of Science - Applied Ministry
Liberty University
Lynchburg, VA01-2023
Associate of Science (AS) - Information Systems Web Development
University of Phoenix
Phoenix, AZ01-2010
Skills
- HTML
- CSS
- PHP
- Python
- Adobe Photoshop
- Adobe Flash
- Adobe Illustrator
- MySQL
- Action
- JavaScript
- Adobe Dreamweaver
- Adobe InDesign
- Microsoft Suite
- Mac & PC Proficient
- Office 365 Administration
- VPN configuration
- Linux
- Windows
- Windows Server
- Atlassian products
- Jira Service Desk
- Active Directory
- Group Policy
Timeline
Systems Support Specialist
Medata
01.2024 - Current
Low Code Engineer
Infinteon Technologies
09.2022 - 06.2023
Lead Programmer
Powerful Systems
01.2022 - 05.2022
Programmer / IT Support / Accounting
EGADS
12.2016 - 07.2021
Field Engineer
ExpertCom
01.2016 - 12.2016
System Architect
LightSpeed Virtual Training
01.2013 - 12.2015
Associate of Science (AS) - Information Systems Web Development
University of Phoenix
Bachelor of Science - Applied Ministry
Liberty University