Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Ellis

Las Vegas

Summary

IT Professional with over 12 years of extensive expertise in both hardware and software domains, specializing in Linux, Windows Server, and web technologies. Demonstrates a visionary approach to leveraging innovative solutions that enhance system reliability and boost productivity, while fostering collaborative teamwork and strategic problem-solving. Dedicated to driving seamless operations and supporting company success through advanced technical skills and a commitment to continuous improvement.

Overview

13
13
years of professional experience

Work History

Systems Support Specialist

Medata
Irvine, CA
01.2024 - Current
  • Manage team supporting 400+ employees, ensuring seamless operations and technical support.
  • Identify and resolve software/hardware issues, enhancing system reliability and user satisfaction.
  • Regularly review Jira tickets for timely resolutions, improving response efficiency.
  • Troubleshoot and solve employee IT issues, minimizing downtime and boosting productivity.
  • Perform routine system maintenance remotely, preventing potential disruptions.

Low Code Engineer

Infinteon Technologies
El Segundo, CA
09.2022 - 06.2023
  • Developed internal apps with Outsystems, enhancing manufacturing processes and efficiency.
  • Configured Windows web servers, optimizing Outsystems environment for seamless operations.
  • Utilized HTML, SQL, JavaScript, CSS, and JSON, ensuring robust application functionality.
  • Managed tasks with Azure DevOps and Jira, improving project tracking and team collaboration.

Lead Programmer

Powerful Systems
Los Angeles, CA
01.2022 - 05.2022
  • Responsible for programming smart homes primarily using Lutron, and Crestron.
  • Provided integration documentation to any third-party integrators.
  • Supervised electrical employees on job sites.

Programmer / IT Support / Accounting

EGADS
Las Vegas, NV
12.2016 - 07.2021
  • Developed custom LED scripts for casinos using Python and Madrix, enhancing visual displays.
  • Programmed Novastar LED screens, optimizing display performance across multiple venues.
  • Resolved IT issues for staff, ensuring seamless operations and minimizing downtime.
  • Managed Active Directory and Office365, supporting efficient IT infrastructure management.
  • Assisted in Quickbooks migration, improving accounting processes and data accuracy.

Field Engineer

ExpertCom
Las Vegas, NV
01.2016 - 12.2016
  • Resolved network issues, installed networks, and terminated cables, enhancing system reliability.
  • Installed and maintained CCTV and IP cameras, improving security infrastructure.
  • Configured routers and switches, collaborating with helpdesk to optimize Cisco devices.
  • Conducted network surveys, ensuring comprehensive coverage and performance.
  • Managed fiber optic installations, contributing to faster data transmission.

System Architect

LightSpeed Virtual Training
Las Vegas, NV
01.2013 - 12.2015
  • Designed virtual training systems aligning with client needs, boosting user engagement by 40%
  • Integrated e-commerce solutions, enhancing transaction efficiency and client satisfaction
  • Facilitated API integration discussions, improving system compatibility and user experience
  • Utilized AWS S3 for cloud storage, ensuring data reliability and accessibility
  • Provided third-tier support, resolving complex issues and maintaining system stability

Education

Bachelor of Science - Applied Ministry

Liberty University
Lynchburg, VA
01-2023

Associate of Science (AS) - Information Systems Web Development

University of Phoenix
Phoenix, AZ
01-2010

Skills

  • HTML
  • CSS
  • PHP
  • Python
  • Adobe Photoshop
  • Adobe Flash
  • Adobe Illustrator
  • MySQL
  • Action
  • JavaScript
  • Adobe Dreamweaver
  • Adobe InDesign
  • Microsoft Suite
  • Mac & PC Proficient
  • Office 365 Administration
  • VPN configuration
  • Linux
  • Windows
  • Windows Server
  • Atlassian products
  • Jira Service Desk
  • Active Directory
  • Group Policy

Timeline

Systems Support Specialist

Medata
01.2024 - Current

Low Code Engineer

Infinteon Technologies
09.2022 - 06.2023

Lead Programmer

Powerful Systems
01.2022 - 05.2022

Programmer / IT Support / Accounting

EGADS
12.2016 - 07.2021

Field Engineer

ExpertCom
01.2016 - 12.2016

System Architect

LightSpeed Virtual Training
01.2013 - 12.2015

Associate of Science (AS) - Information Systems Web Development

University of Phoenix

Bachelor of Science - Applied Ministry

Liberty University