Joseph Ellison Jr.
Stone Mountain,GA
Summary
IT Administrator with a strong emphasis on customer service and a proven history of managing IT operations and help desk environments. Exceptional organizational and problem-solving skills contribute to success in collaborative team settings while maintaining a robust work ethic. Proficient in delivering technical support, facilitating effective troubleshooting, and resolving hardware, software, and cloud-related issues. Extensive experience in supporting network and cloud operations, including maintenance and upgrades. A diverse skill set in developing and installing critical systems, along with expertise in managing cloud products within comprehensive technology infrastructures, serves as a knowledgeable resource for regulatory compliance and safety procedures to ensure optimal equipment and software performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
System Engineer Team Lead
Change Healthcare
04.2008 - Current
- Team lead assigned to manage a team assigned to tackle the decline in customer satisfaction with a company product; developed and implemented processes and procedures for the upgrade of product increasing customer satisfaction Klas score within one year from 4 to the top score of 7.
- Provided subject matter expertise in project management and business process improvement for various departments and management officials to ensure proper operations of CPACS and PACS workflows.
- Integrated systems engineering process improvements that ensured timely distribution of contract deliverables for CPACS applications including DIcom, HL7 and workflow.
- Implemented and design a Cloud Solution for CPACs application to AWS cloud.
- Manage cloud user and resources. Which include VPCs. EC2, Networks, and Security.
- Implemented networking and server changes to meet client budgets and needs.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Accountable for the building, configuration, and design of HL7 interfaces which included Paragon, Meditec, Epic, Mirth, and Altova.
- Coordinated with the business team and end users for requirement gathering, analysis & preparation of business requirement documents and also to address reported issues & provide analysis.
- Acting SQL Database administrator, VMware administrator with ESI, and supervised all other technical and network topologies.
- Performed root cause analysis to provide resolutions for production issues.
PACS Engineer
Philips Medical Systems
09.2006 - 04.2008
- Successfully dropped UNIX related issues by 30% within eight months due to providing guidance and restructuring within a Tier 2 UNIX environment.
- Substantially increased new technology utilization by a leading physician, employee and administrator demonstrations.
- Consulted throughout the business unit; recommended hardware and connectivity changes to increase productivity and manage the implementation of EMR integration of HL7.
- Accomplished the migration of 100K patient data from an IBM system to an HP-UX environment guiding the team in the design and implementation.
- Developed and configured HL7 interfaces engine with Mirth integration with SQL providing a positive business impact and productivity improved by 15% for our customers.
- Wrote, reviewed and edited technical document in accordance with template requirements.
Education
Associate of Science -
Kennesaw State University
Kennesawundefined
George Washington University
Atlanta, GASkills
- Health IT (Windows and UNIX HAJ) Windows OS SQL XML Java HL7 Interface Networks C/PACS Administration Dicom Windows 2008-2022 Network Security VMware Unix Fundamentals POSIX shell programming AWS Cloud Infrastructure
Accomplishments
Implemented SQL cluster for HA to increase uptime for the application.
Configured a AWS VPC. Which consist of an ASG with 6 EC2 instances with a WEB, an Application and a SQl RDS. Deployed behind an ALB, with Security groups and NACLs. in multiple AZs for CPACs application. Improve customer performance and increase in uptime.
Certification
- AWS CLOUD PRACTITIONER
- HPUX
Timeline
System Engineer Team Lead
Change Healthcare
04.2008 - Current
PACS Engineer
Philips Medical Systems
09.2006 - 04.2008
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George Washington University
Associate of Science -
Kennesaw State University