Joseph Eshi
Nashville,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective Ramp Agent.
Overview
2
2
years of professional experience
Work History
Ramp Agent
Alliance Ground International
03.2023 - 03.2024
- Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Ramp Agent
Unifi
09.2022 - 05.2023
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Connected electrical power units and service hoses to aircraft.
- Operated equipment to support on-ground operations in between flights.
- Collected, sorted and checked baggage tags against flight lists.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used scanners to track parcel information, condition or receipt.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
Costumer Service Agent
Walmart
01.2022 - 10.2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
Education
Associate of Arts - Business Administration
Nashville State Community College
Nashville, TN08.2024
Skills
- Electrical Power Connections
- Cargo Equipment Operation
- Aircraft Sanitation
- Load Planning Communication
- Ramp Checklist Completion
- Heavy Lifting
- Ground Support Services
- Item Transport
- Team Leadership
- Arrival/Departure Procedures
- Equipment Inspection
- Credit Card Payment Processing
- Data Entry and Maintenance
- Verbal and Written Communication
- Order and Refund Processing
- Transaction Processing
- Creative Problem Solving
- Issue and Complaint Resolution
- Needs Assessment
- Customer Service
- De-escalation Techniques
- [Language] Fluency
Timeline
Ramp Agent
Alliance Ground International
03.2023 - 03.2024
Ramp Agent
Unifi
09.2022 - 05.2023
Costumer Service Agent
Walmart
01.2022 - 10.2022
Associate of Arts - Business Administration
Nashville State Community College