Reliable Operations Manger with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Overview
16
16
years of professional experience
Work History
Inventory Control Manager
Ingram Micro
O'Fallon, MO
12.2023 - Current
Developed and implemented inventory control systems to track product shipments, receipts and storage.
Monitored stock levels and identified slow-moving or obsolete items for removal from inventory.
Conducted regular physical counts of all products in inventory, reconciling discrepancies with computerized records.
Prepared detailed reports on the status of product inventories and communicated findings to management.
Investigated root causes of inventory discrepancies by conducting thorough research into relevant documents.
Managed staff responsible for maintaining accurate records of incoming shipments and outgoing deliveries.
Researched item history to identify root cause for discrepancies between inventory and stock records.
Supervised activities of workers engaged in receiving, storing and shipping products or materials.
Operation Supervisor
Ingram Micro
09.2019 - 12.2023
Improved Outbound efficiency quota by 30% by continuing daily process improvements
Reduced Inbound production from 12 days to 48 hour turn time to meet SLA.
Implement Inventory Foundations
Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Implemented project management techniques to overcome obstacles and increase team productivity.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff up to 32 associates.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Executed company policies, procedures, and safety standards to ensure proper cleanliness and safety
Repair Technician
Ingram Micro
08.2018 - 09.2019
Completed work with 99% + Quality Rating
Improved repair output by increasing amount of testing completed at repair bench
Trained associates on new processes to increase output
Nearly doubled daily output Quota for Technicians by implementing processes for expanded testing on point of sale devices.
CDL Class B Driver
Shake & Shingle
01.2016 - 08.2018
Delivered Shingles using 40 foot flat bed truck with a boom
Safely delivered shingles and ran a 3 man crew without any safety violations or reports.
Balanced heavy workload using excellent time management skills to meet delivery and route deadlines.
Inspected truck for defects and safe operating condition before, during and after trips.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Operations Manager
The Phoenix Group (Ingram Micro)
08.2008 - 01.2016
Manage Deployment and Encryption Department for one of the largest Credit Card machine companies in the US
Directly Responsible for the downloading and programming of approximately 3,000 retail POS devices each month and up to 4,000 encryption pin pad devices
Accountable for maintaining and updating PCI compliance Standards of the Encryption Facility which injected
AES/E2E/P2P cryptographic keys into POS devices
Directly daily Flow and Training of 16 Deployment and Encryption Technicians
Field in-bound and out-bound troubleshooting terminal and file issues
Accountable for maintaining 100% package shipment
Responsible for research and development of new encryption keys, files, and procedures of CPE Certified Asymmetric Key Security.
Education
High School Diploma -
Fort Zumwalt South
St. Peters, MO
06.2004
Skills
Computer literacy, Microsoft Office, Microsoft excel, Power Point, Leadership, Time management