Joseph Farina
Weymouth,MA
Summary
Dynamic Enterprise Account Manager with a proven track record at DRB Systems, LLC & Washify Services, excelling in key account management and CRM proficiency. Spearheaded a $7M sales achievement in 2023, leveraging industry expertise and a collaborative mindset to foster robust customer relationships. Skilled in delivering impactful sales presentations and driving significant account growth.
Overview
12
12
years of professional experience
Work History
Enterprise Account Manager
DRB Systems, LLC
12.2021 - 08.2024
- Collaborated with customers and distributors to learn business operations and capitalize on new projects, upselling to existing locations specifically in the car wash industry selling POS systems.
- Managed 30+ enterprise accounts some of which had up to 150 car washes nationwide.
- Leveraged CRM tools effectively to manage customer information, track sales activity, forecast pipeline development accurately. Booked $7M in sales in 2023, was on track to book $12M for 2024.
- Facilitated regular meetings and in person visits with clients to review progress, address concerns, and discuss future opportunities, while demonstrating new products or upgrades to maintain a successful car wash.
- Actively participated in industry events and trade shows to expand network connections.
Implementation Manager
Washify Services
12.2012 - 12.2021
- Was responsible for on-boarding new customers post sale, duties included setting up credit card processing, importing customer data, services and employee information.
- Developed comprehensive training materials for new Implementation Managers, improving onboarding efficiency.
- Travel to customer locations and install POS systems as well train them how to use the system effectively to grow their business.
- Facilitated virtual, in-person and blended learning sessions.
Education
Bachelor of Arts - Criminal Justice
University of Massachusetts, Boston
Boston, MA05-2015
Skills
- Sales presentations
- Key account management
- Collaborative mindset
- Customer relationship management
- CRM proficiency
- Industry expertise
Accomplishments
First employee hired for a startup company (Washify Services) helped grow to a successful $40M business in which was sold to DRB Systems, LLC in 2021. Worked in many roles from Sales, Marketing, Tech Support, Implementation, Account Management and Accounting while building a starting staff of 5 to over 50 employees globally.
Languages
English
Interests
Fishing, Cooking, Travelling, Skiing
Timeline
Enterprise Account Manager
DRB Systems, LLC
12.2021 - 08.2024
Implementation Manager
Washify Services
12.2012 - 12.2021
Bachelor of Arts - Criminal Justice
University of Massachusetts, Boston