Joseph Farris
Elkins Park,PA
Summary
Dynamic and dedicated professional with experience as a Ramp Agent at US Airways, recognized for exceptional customer service and conflict resolution skills. Proficient in loading and unloading, aircraft marshalling, and ensuring passenger safety. Committed to maintaining a positive atmosphere and enhancing the travel experience for all passengers.
Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through Number years of aviation experience.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Ramp Agent
US Airways
- Implemented conflict resolution strategies to maintain a positive atmosphere onboard the bus during challenging situations.
- Received commendations for exceptional customer service and professionalism during interactions with passengers.
- Informed passengers about route details, schedules, transfers, and fare policies as needed.
- Assisted distressed passengers and notified dispatch of bus location and passenger symptoms.
Bus Operator
SEPTA
Philadelphia, PA
05.2005 - Current
- Maintained a clean and safe bus environment for the comfort of all passengers.
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Helped passengers stow and retrieve luggage, bags, wheelchairs and other items.
- Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
Education
H. S Diploma - Information And Communication Technology
Simon Gratz High School
Philadelphia, PA06.2003
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
Certification
Class B Driver License
Passenger Endorsement
Air Brake Endorsement
Timeline
Bus Operator
SEPTA
05.2005 - Current
Ramp Agent
US Airways
H. S Diploma - Information And Communication Technology
Simon Gratz High School