Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Fergueson

Kingston,OK

Summary

Dynamic leader with a proven track record at The Tile Shop, enhancing customer satisfaction and reducing order errors through meticulous quality control. Skilled in warehouse management and team leadership, adept at leveraging verbal and written communication to resolve shipping issues and improve operational efficiency. Excel in fast-paced environments, demonstrating a commitment to continuous learning and employee coaching.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shipping Manager

The Tile Shop
11.2013 - 02.2025
  • Pulled, verified, and packaged items for shipment.
  • Prepared shipping documents and invoices, processed payments, and fielded client questions.
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Reduced order errors with thorough quality control checks before dispatching shipments.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.

Stocker

Wonder Bread
11.2010 - 11.2013
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.

Shipping Lead

Dollar General Warehouse
08.2008 - 10.2010
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained strong relationships with shipping carriers such as UPS, FedEx, and DHL.
  • Implemented quality control measures for incoming shipments, minimizing damaged goods and ensuring product integrity.

Education

High School Diploma -

Kingston High School
Kingston, OK
05-2003

Skills

  • Team leadership
  • Willing to learn
  • Verbal and written communication
  • Warehouse operations
  • Microsoft Excel
  • Warehouse management
  • Employee coaching

Certification

-CPR and First Aid

-Forklift, reach truck, order picker and auto pallet jack


Timeline

Shipping Manager

The Tile Shop
11.2013 - 02.2025

Stocker

Wonder Bread
11.2010 - 11.2013

Shipping Lead

Dollar General Warehouse
08.2008 - 10.2010

High School Diploma -

Kingston High School

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Joseph Fergueson